Overview of changes to pricing and user model

New Relic has a new pricing plan and a new account/user model. This doc explains:

Overview of pricing and user models

Your New Relic organization (your group of New Relic accounts) can have one of two pricing plans, and your users can be on one or both of our user models. This can be important to understand because the user model a user is on affects that users' access, and how you manage that user.

The table below explains how pricing and user model relate to each other.

You can also use the UI to determine your pricing plan and your user model.

Pricing plan factors Users on original user model Users on New Relic One user model
Original pricing

If your organization was created before July 30 2020, you remain on our original pricing plan until you transition to New Relic One pricing.

See original pricing plan docs.

For original pricing accounts, your users are on the original user model, unless they were added via automated user management.

See original user docs.

For original pricing accounts, users added with automated user management (users imported from your identity provider) are on the New Relic One user model. Upon switching to New Relic One pricing, you'll have new roles available.

New Relic One pricing

An organization is on the New Relic One pricing plan if it was created on or after July 30 2020 or it's an older organization but has transitioned to New Relic One pricing.

See New Relic One pricing docs.

If your organization has transitioned to New Relic One pricing, your users are on our original user model (unless they were added via automated user management). These users are now also categorized by user type (full vs basic).

See original user docs.

If your organization was created on or after July 30 2020, your users are on this user model.

See New Relic One user docs.

Pricing plans explained

New Relic organizations are on one of two pricing plans:

Determine pricing plan using UI

To determine which pricing plan you’re on: go to one.newrelic.com, select the account dropdown, and select Manage your plan. If you see billing information about data ingested and the number of billable users, you’re on the new pricing plan.

New Relic One pricing plan - billing UI
If you're on New Relic One pricing, you'll see a billing UI like this.

User models explained

We have two user models:

  • Our newer New Relic One user model
  • Our original user model

In this context, "user model" refers to the data structure of a New Relic user and how it interacts with the broader account/organization that it's in.

To learn how user model is related to pricing plan, see the pricing/user-model table.

Are you switching to the new pricing plan? Learn about updating your users.

Determine user model using UI

Ways to determine user model:

  • To see which user model you yourself are: go to one.newrelic.com, select the account dropdown, and select User preferences. If you see a 7-digit number in the URL, you’re on the original user model. If you don't see a user number or see a longer number, you're on the New Relic One user model.
  • If you’re an admin and want to see if you have users on the New Relic One user model: go to one.newrelic.com, select Apps, and select User management, and they will be listed there. If you have users on the original user model, they can be found by going to Account settings, and then clicking Users and roles.

Impacts of user model

Some impacts of being on the New Relic One user model:

  • All New Relic accounts in the same billing group are under a top-level organization. Now, organizations will have firmer boundaries and more control over their users.
    • One result of this: When logging in, a user with an email address associated with multiple accounts has an option to choose which one to log in with. The login for users on the original user model is displayed as Original New Relic account.
  • A user’s capabilities are determined by the group they’re assigned to and the roles associated with that group.
  • The New Relic One user model has some limitations, mainly related to API access. For details, see Limitations.
Capability limitations

Below is a list of capability limitations for users on the New Relic One user model. Note that this is related to recent pricing plan changes and that functionality will change in the near future.

Transition to the new pricing plan

If you want to switch to New Relic One pricing:

  • Have a paid account? Speak to your New Relic account representative.
  • Have a free account? You currently have access to all of New Relic One. However, if you’d like to transition to the new pricing, please sign up for a new account. On sign up, a Standard tier account includes the following for free:
    • One full user with access to Full-Stack Observability
    • 100 GBs of ingested data per month
    • 100M Proactive Detection app transactions and 1,000 Incident Intelligence events per month

To upgrade to Pro or Enterprise, or to learn more about pricing, see New Relic pricing.

Update your users

If your organization is switching to New Relic One pricing, your users remain on our original user model, with all associated roles and management options, but are now also newly categorized by user type (full vs basic) for the purposes of billing.

Your users start out, by default, as full users. For users you want to have basic, limited access to New Relic, you can set them as basic users, which are free. When you set a user to basic user, or to full user, that user's type is changed across all accounts that user has access to in that organization. For tips on how to decide which users to make basic or full, see User type.

For organizations that transition to our new pricing plan, basic users temporarily have the same permissions as full users, but basic user limits will be enforced in the near future.

To manage users, you must be an Admin or Owner. To change a full user to a basic user:

  1. From the account dropdown at top right, click Account settings, then click Users and roles.
  2. Select a user and change the user type to Basic user.

For more help

If you need more help, check out these support and learning resources: