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Factors affecting access to features and data

There are several factors that can affect your access to a New Relic feature, or New Relic data.

User permissions

User-related settings can impact what features or data you have access to. Potential impacts include:

If you think your permissions are preventing you from accessing something, talk to your New Relic administrators.

Account access

If you're having trouble finding an account, here are some causes and solutions:

  • If your organization has multiple accounts and you have access to those accounts, you will see an account switcher at the top left of most New Relic UI pages that will let you switch between accounts.
  • If you're logged into New Relic but can't find an account or its data, it may be for one of these reasons:

Related docs:

Pricing plan or edition

We have two pricing plans available, and this can impact feature availability. Pricing plans:

We also have several Full Stack Observability pricing editions: Standard, Pro, and Enterprise.

Learn more about our pricing plans.

The entities being monitored

Some of our solutions enable functionality that isn’t available to all users, like:

  • Additional UI components, and
  • Data available for querying

For example, enabling distributed tracing results in you seeing trace data in the UI and in having trace data available for querying.

If you are missing data that you expect to see, see Missing data.

Data retention

Different types of New Relic data have different data retention periods. Once data has passed a given data retention point, it may be deleted or be aggregated for longer term storage. For details, see Data retention.

For more help

If you need more help, check out these support and learning resources:

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