User management UI and common tasks

To learn about your users, go to the User management UI and examine specific users for details. You can also go to the Access management UI to examine groups: the roles those groups have, and the users in each group.

To see all your users and their group memberships, you can use NerdGraph.

There are a couple of ways to add users:

• Add users: Go to the User management UI and select Add user. Here are some tips about adding users:
  • Adding users directly means users with a billable user type are immediately billable, even if they've never logged into New Relic and are Pending.
  • Added users receive a verification email, which expires after 15 days. To resend it using the user management UI, hover over a user's Pending icon and click Resend email.
• Invite users: If you're not an administrator who can add users directly, you can invite your teammates. An admin will be asked to review your invite. Pending invites that haven't been reviewed are visible on the Invitation approval UI page. When an admin reviews an invited user, they complete the Add user workflow, and that user is then considered added to New Relic.

Other notes about adding users:

• If you have domain capture set up, your users can ask to be added to your organization.
• You can also use our NerdGraph API to add and manage users.
• If you're using automated user management, you can only add users from your identity provider.

Before changing your users' user type, we recommend you understand:

• How to decide on a user type.
• How users are calculated, including tips on how to time adding new users, or adjusting their user type.
• User downgrade rules.
• Using automated user management? You have other options for managing user type.

To change the user type of users in the UI:

1. From the User management UI, click the checkboxes for the users whose user type you want to edit.
2. Once you start selecting users, an option will appear for Edit type.

You can also edit the user type and group of a specific user by clicking on that user.

For how to use our API to manage user information, see Manage users with NerdGraph.

To manage how users upgrade their user type, see the authentication domain settings.

To delete users: go to the User management UI and select the checkboxes of one or more users. Then click Delete users.

To export a list of all users and their details (names, email addresses, current user type, groups, user ID): From the User management UI, click the download icon beside the Add user button. There's an option for downloading a list of all users in that authentication domain.

Alternatively, to export a subset of users, first select the users you want to export, and then hit the download button.

See our user management tutorial.

See the user management tutorial.

See Get started with SAML SSO or SCIM.

To grant your users the ability to manage other users, you'll need to add users to a group that has the Authentication domain settings. The two main ways to accomplish this are:

• From the User management UI, you can add a user to the default Admin group, which has those settings enabled.

  OR

• You can create a custom group and give it those settings. For a tutorial on common user management tasks, see the user management tutorial.

See the authentication domain settings.