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Introduction to pricing models and docs

New Relic organizations are on one of two pricing models, and we have separate sets of docs for each pricing model:

  • Our usage-based pricing (see docs): this is our newer pricing model, which bills based on usage: data ingested and number of billable users. All New Relic organizations created on or after July 30, 2020 are on this model, as are some older organizations that have switched to this model. Eventually all New Relic customers will be on the usage-based model.
  • Our original product-based pricing model (see docs): our older model involves subscriptions to specific products (for example, APM, Browser, Mobile, Infrastructure). For information about switching to this model, see Transition to new pricing.

Determine your pricing model

To determine which pricing model your organization is on: go to one.newrelic.com, select the account dropdown, and select Manage your plan. If you see billing information about data ingested and the number of billable users, you're on our usage-based pricing model.

If you're on usage-based pricing, you'll see a billing UI like this.

Looking for information about the core users pricing version? See Pricing versions.

Convert to new pricing

Some organizations are able to switch to new pricing. Learn more about switching your pricing model.

How does the pricing model relate to the two user models?

In 2020, we released both a new, improved pricing model and a new, improved user model. All new sign-ups are on these new models and eventually all our customers will be on these models. But currently, our customers that existed before July 2020 may have one of several combinations of these as they either switch to the new pricing or migrate their users to the new user model.

This table shows how pricing and user model relate to each other:

Pricing plan factors

User model factors

Original pricing

If your organization was created before July 30, 2020, you remain on our original pricing model until you transition to our newer usage-based pricing.

For original pricing accounts, you have users on the original user model unless you've migrated your users to the new model.

Note that if you've added users via automated user management, they're on the new model. This means it's possible to have some users on both models.

Usage-based pricing

An organization is on our usage-based pricing model:

If your organization was created on or after July 30, 2020, your users are on our newer user model.

If you have an older organization, you have users on the original user model unless you've migrated your users to the new model.

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