Some of our tracing solutions support our Infinite Tracing feature. Infinite Tracing is a fully managed cloud-based solution that can analyze 100% of your trace data and choose the most actionable data, letting you investigate and solve issues quickly.
This document only applies to our Infinite Tracing feature. For an overview of all distributed tracing options, see Enable distributed tracing.
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Infinite Tracing allows you to send all your trace data to our cloud-based service and rely on Infinite Tracing to make sampling decisions. You can configure Infinite Tracing in various ways to ensure it's keeping the trace data you need to see.
Unlike our standard distributed tracing options, Infinite Tracing can process more trace data. It uses superior tail-based sampling (sampling after data is collected), as opposed to the head-based sampling that our standard tracing feature uses.
Resources for learning more about Infinite Tracing:
Requirements differ depending on your pricing plan:
- New Relic One pricing: requires Pro or Enterprise tier.
- Original pricing: requires New Relic help to enable it for your organization. For questions, contact your New Relic account representative.
When enabling Infinite Tracing, you should ideally enable it for all associated services. If you have a mix of Infinite Tracing and our standard tracing solutions enabled, traces will have configuration conflict issues.
To start setting up Infinite Tracing, and to see specific requirements, see the docs for these tools:
After enabling Infinite Tracing, there are various ways you can configure it to ensure it's keeping the data you want. See Configure.
If you need more help, check out these support and learning resources:
- Browse the Explorers Hub to get help from the community and join in discussions.
- Find answers on our sites and learn how to use our support portal.
- Run New Relic Diagnostics, our troubleshooting tool for Linux, Windows, and macOS.
- Review New Relic's data security and licenses documentation.