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New Relic pricing and billing

New Relic bills on just two factors: ingested data and billable users. In this doc, we'll explain how our pricing model works, what you get for free, and other details.

Tip

This doc is about our newer usage-based pricing model, and not our original pricing model. Not sure which model you're on? See Pricing models.

Where to start

If you're not yet a New Relic customer and are just getting started learning about our pricing, we recommend first reading our main pricing page. For more in-depth details about how our billing works, keep reading this doc.

How our pricing works

Our usage-based pricing model is simple, which allows you to accurately predict your billing. It bills on these two factors:

  • Your ingested data. We bill on data ingested, no matter the type, making your billing easy to understand. You'll receive 100 GBs per month for free. The price per GB above the free level varies depending on which data option you have: Data Plus or original.
  • Your billable user count. Core users and full platform users are billable. Basic users are free. Your per-user cost depends on your pricing edition. Free tier and Standard edition get one free full platform user.

Besides determining the billable user cost, our pricing editions (Standard, Pro, Enterprise) give you access to some different features and limits (for example, different limits for synthetic monitor checks, and access to FedRAMP- and HIPAA- compliant data). For more details, see the pricing page.

What do you get for free?

If you're below the free limits, you can use New Relic free, forever. Here's a summary of what you get on the free tier:

Here are some additional free tier limits:

Free technical support for 60 days

Usually, technical support is not available on Standard edition. But for a limited time, technical support is free for 60 days for Standard edition organizations when you input a credit card in the Manage your plan UI section.

Data Plus

On June 1, 2022, we released a more powerful data option called Data Plus. With Data Plus, ingested data costs more. For details, see Data Plus.

View usage in the UI

For how to find billing and usage information in the UI, see Billing-related UI.

Important

If you're on our original user model, see some considerations for managing billable users.

Data ingest calculation

Want to understand how data ingest is calculated? See Data ingest calculation.

Want to manage your data? See Manage data.

User count calculation

To learn how billable users are calculated, see User count calculation.

Billing schedule options

A New Relic organization can have one of several types of plans that govern how billing scheduling is handled. Here are the main options:

  • Pay-as-you-go: With this option, billing happens at the end of each calendar month. There are no payment commitments past the current month and an organization can cancel at any time. An organization's first end-of-month bill includes billable usage starting from when their credit card information was input into New Relic.
  • Contracts: Contract options include our annual pool of funds option, and other options. With contracts, an estimate of long-term expected usage (ingested data and billable users) is created and there's an agreed upon payment commitment. If an organization's usage exceeds that commitment, the excess usage is billed at the previously agreed-upon rates. These are available primarily to Pro and Enterprise edition organizations.

For more about how these options can affect your user downgrade rules, see Downgrade rules.

Tiered pricing

For Pro and Enterprise edition organizations with contracts: some of these organizations have access to tiered pricing for data and/or billable users. Tiered pricing means that higher levels of data ingest or billable users can unlock lower costs. The prices and tier levels will vary depending on an organization's specific contract.

Here's an example of how tiered pricing might work for an organization that has tiered pricing for full platform users:

  • Users #1-10 at price x
  • Users #11-20 at price y (lower than x)
  • Users #21-30 at price z (lower than y)

Note that the billable users in lower tiers remain billable at that tier's cost, regardless of how many other, less expensive tiers are unlocked for subsequent users. In the example above, if the customer has 29 full platform users for the month, then the billable full platform users for the month would be the sum of: a) 10 users multiplied by price x, b) 10 users multiplied by price y, and c) 9 users multiplied by price z.

If you want access to tiered pricing, talk to your account representative.

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