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New Relic One pricing and billing

An explanation of how New Relic One pricing works, and how to view and manage billing.


This document explains the New Relic One pricing plan. If you’re on our original pricing plan, see Original pricing. Not sure which you're on? See Overview of pricing.

How the New Relic One pricing plan works

Starting July 30, 2020, all of our new customers are on a pricing plan that we call New Relic One pricing. Customers on our original pricing plan are able to transition to this pricing.

For New Relic One pricing, billing is based on these factors:

  • The amount of data ingested. 100 GBs per month is free. $0.25 per GB ingested above that.
  • The number of provisioned full users, who have access to our more curated UI experiences. Basic users are free.
    • The cost of each full user depends on your edition: Standard, Pro, or Enterprise. Standard edition includes one full user for free, and a max of five. Pro and Enterprise give access to more account and user management features, more support, longer data retention, and other features.
  • For Applied Intelligence, our intelligent alert/detection system: the number of incident events above the free 1000 per month. (Note that our alerting functionality is available for free and doesn't count towards this limit.)

For a summary of what's included for free, see Free edition.

For an overview of pricing, see our Pricing page.

Keep reading for details about New Relic One pricing and billing.

Billing and usage in the UI

For how to view and manage billing and usage in the UI, see Pricing and billing UI.

If you need more detail than the usage UI shows, you can also run queries of your usage data and set up alerts.

Billing calculation details

For accounts on New Relic One pricing, some high-level billing information is displayed in the UI. Here are some more details about how billing works:

Usage plan details

There are two New Relic One pricing usage plans:

  • Pay-as-you-go: This plan bills at the end of each month. There are no commitments and you can cancel at any time. For details, see Usage plans.
  • Annual pool of funds: This plan applies to some customers who have subscribed for a year or more. For details, see Usage plans.

For some frequently asked questions, see Pricing FAQs.

Query and alert on usage data

To create detailed queries of your usage, and get notifications when you are close to hitting certain usage levels, see Query usage data.

Free tier

If your organization is on New Relic One pricing and on the Standard pricing edition, you can use New Relic free, forever, if you stay under the free allowed limits. Here's a summary of what Standard edition gets access to for free:

  • A single account (Pro and Enterprise editions can have multiple accounts per organization).
  • Up to 100 GBs of ingested data per month.
  • One full user, and unlimited basic users.
  • Access to alerts and Applied Intelligence (up to 1,000 Incident Intelligence events per month).

To upgrade to Pro or Enterprise, or to learn more about pricing, see New Relic pricing.

Non-profit use of New Relic

If you’re a non-profit and want to use New Relic at special pricing, see our Non-profit eligibility docs.

Cancel or downgrade

See Downgrade account.

For more help

If you need more help, check out these support and learning resources:

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