In 2020, New Relic switched to a new pricing plan and a new account/user model. This doc explains:
- Overview of pricing and user model
- Pricing plan changes
- Account/user model changes
- How to transition to the new pricing plan.
- How to migrate users to the new user model
In 2020, New Relic released both a newer pricing plan, which controls your billing, and a newer account/user model, which controls how you manage users and account structure.
If you have a New Relic organization created after July 30, 2020, you're on our newer pricing plan and newer user model. But for older customers, your pricing plan and user model are not necessarily related. For example, you may have switched to our newer pricing plan and still have users on our original user model. Or you might be on our original pricing plan and have users on our newer user model.
Keep reading to learn about our pricing plans and our user models, how to figure out which you're on, and what the impacts are. For a table showing how pricing plan and user model relate, see Pricing and user model relationship.
New Relic organizations are on one of two pricing plans:
- New Relic One pricing: Our new pricing plan is simpler. It bills on pricing tier (Standard, Pro, Enterprise), GBs of data ingested, and the count of billable "full users." All organizations created on or after July 30 2020 are on this pricing plan. Some older organizations are able to transition to this pricing.
- Our original product-based pricing plan: this is based on subscriptions to specific products (e.g., APM, Browser, Mobile, Infrastructure). Some organizations have the option to transition to the newer pricing plan: in that case, their users remain on our original user model.
To determine which pricing plan you’re on: go to one.newrelic.com, select the account dropdown, and select Manage your plan. If you see billing information about data ingested and the number of billable users, you’re on the new pricing plan.
If you're on New Relic One pricing, you'll see a billing UI like this.
In this context, we use "user model" to refer to the data structure of a New Relic user and how it interacts with the broader account/organization that it's in.
We have two user models:
- New Relic One user model: this newer, improved user model has the following feature that are different from the original user model:
- All your accounts and users are contained under a top-level organization. This gives an organization strong control over managing users and what they can access.
- Users on this model are managed differently than are users on the original user model.
- There's no longer an account "owner" role, which was a key aspect of our original user model.
- Original user model: some aspects of this older model that are different from our newer model:
- There wasn't as much organization-level control over users. For example, a New Relic user had the ability to access multiple accounts they'd been granted access to using a single login.
- Users on the original user model are managed differently than are users on the newer model.
To learn what user model your users are on and how that relates to pricing, see the Pricing and user model table.
Here are details about upgrading to our new pricing plan and user model:
- Learn about switching to the new pricing planning.
- Learn about migrating your users to be on the new model.
To determine what user model you're on, from the account dropdown select User preferences. if you see the UI below, you're on the newer New Relic One user model. If you see a different UI with much more content, you're on the original user model (see original user docs).
To determine if you can manage users on the New Relic One user model, see Manage users.
Users on the New Relic One user model have the following restrictions:
- Alert notifications: These users won’t show up as an option when choosing users to receive alert notifications. The result of this is that these users will not get New Relic mobile app push notifications. As a workaround, you can instead use their email address as the notification channel.
- Adding accounts: These users cannot, on their own, add accounts to their New Relic organization. They must get help from their New Relic account representative. To learn about adding users to accounts, see Manage users.
- Changing account name: These users cannot change the name of their organization after it has been created.
If you want to switch to New Relic One pricing:
- Have a paid account? Speak to your New Relic account representative. As part of that process, you will need to transition your users.
- Have a free account? You currently have access to all of New Relic One. However, if you’d like to transition to the new pricing, please sign up for a new account. On sign up, a Standard tier account includes the following for free:
- One full user with access to Full-Stack Observability
- 100 GBs of ingested data per month
- 100M Proactive Detection app transactions and 1,000 Incident Intelligence events per month
To upgrade to Pro or Enterprise, or to learn more about pricing, see New Relic pricing.
When you transition to the New Relic One pricing plan, your full users are billable. For tips on how to decide which users to make basic or full, see User type. When you change a user's type, it's changed across all accounts in your New Relic organization. How you change a user's type depends on the user's user model:
Some customers who have users on the original user model can migrate them to the New Relic One user model. For how that works, see Migrate users.
As explained in the pricing and user model overview, your pricing plan and user model aren't necessarily related. This table shows how pricing and user model relate to each other:
Pricing plan factors
Users on original user model
Users on New Relic One user model
If your organization was created before July 30 2020, you remain on our original pricing plan until you transition to New Relic One pricing.
For original pricing accounts, your users are on the original user model, unless they were added via automated user management.
See original user docs.
For original pricing accounts, users added with automated user management (users imported from your identity provider) are on the New Relic One user model. Upon switching to New Relic One pricing, you'll have new roles available.
New Relic One pricing
An organization is on the New Relic One pricing plan if it was created on or after July 30 2020 or it's an older organization but has transitioned to New Relic One pricing.
If your organization has transitioned to New Relic One pricing, your users are on our original user model (unless they were added via automated user management). These users are now also categorized by user type (full vs basic).
See original user docs.
If your organization was created on or after July 30 2020, your users are on this user model.
If you need more help, check out these support and learning resources:
- Browse the Explorers Hub to get help from the community and join in discussions.
- Find answers on our sites and learn how to use our support portal.
- Run New Relic Diagnostics, our troubleshooting tool for Linux, Windows, and macOS.
- Review New Relic's data security and licenses documentation.