Users and roles

New Relic's user interface is designed to allow authorized individuals access to the broadest possible amount of data, regardless of their assigned role. This document summarizes the types of roles and the associated rights or permissions.

Some features in the New Relic UI will only be visible to the Owner or Admins, and cannot be seen by Users or Restricted Users.

To view the list of individuals assigned to your account and their current roles: Go to rpm.newrelic.com > (account dropdown) > Account settings > Users and roles.

Account roles

A New Relic account can have one Owner only. You can share an account with other users in your organization by creating Admins, Users, and Restricted Users.

Account role Description
Owner The person who initially creates the New Relic account and receives all billing queries. The Owner has complete access to all of the account information from (account dropdown) > Account settings > Account. The Owner can also install and configure the New Relic agent, and they can enable or set up features.
Admins

One or more individuals who can add, edit, and delete account users from (account dropdown) > Account settings > Account. Admins can also install and configure the New Relic agent, and they can enable or set up features.

Users One or more individuals who use (and optionally set up) the available New Relic features. In general, Admins take responsibility for setting up features, and Users and Restricted Users can use them.
Restricted Users

One or more individuals who can view (but not set up or change) any New Relic features.

The Restricted User role is useful, for example, for demos. You can change your New Relic session settings so that Restricted User logins do not time out, and then set the user interface to Kiosk mode.

Synthetics uses a customizable permissions system; by default, all account users have access to all parts of Synthetics. For details, see Synthetics permissions.

Add-on roles

With add-on roles, you can easily grant variable levels of access to all users in your account, across the entire suite of New Relic products. This allows you to tailor your account permissions levels to suit the needs of Users and Restricted Users within your account. Giving a User or Restricted User add-on manager access to a product grants them the equivalent of Admin capabilities within the product. They will continue to have User or Restricted User capabilities for all other New Relic products.

To assign an add-on role for a User or Restricted User in your account:

  1. Go to rpm.newrelic.com > (account dropdown) > Account settings > Users and roles.
  2. Select their name from the list of users associated with your account.
  3. Under Add-on roles, select the type of manager role for the user. Use the Capabilities Preview chart to understand which capabilities are being added. Features in the Capabilities Preview are not limited by your subscription level, and some features displayed may be unavailable.

Individuals on a master account which has sub-accounts automatically have the same level of access for all sub-accounts.

Account permissions

Here is a summary of basic user rights for your New Relic account. Individuals on a master account with sub-accounts automatically have the same level of access for all sub-accounts. However, they will not receive email notifications for alerts or weekly reports for sub-accounts unless they are explicitly granted permission on these sub-accounts.

Function Owner Admin User Restricted
Maintain billing information. fa-check
Change the account Owner. fa-check

Add, update, and delete account Admins, Users, and Restricted Users.

When the account Owner and Admins add individuals to the account, New Relic automatically sends them an email message.

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Update users' job titles and roles from (account dropdown) > Account settings in the New Relic UI.

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Create, modify and delete sub-accounts from (account dropdown) > Account settings in the New Relic UI. fa-check fa-check

Update your own account information (name, password, default account, email preferences, etc.) from (account dropdown) > User preferences in the New Relic UI.

Anyone can change their own password anytime or request a password reset from New Relic.

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View the list of individuals on the account from (account dropdown) > Account settings > Account > Summary in the New Relic UI. fa-check fa-check fa-check fa-check

Alert permissions

Here is a summary of Admin and Add-on manager capabilities with New Relic Alerts. To allow a User or Restricted User to execute any of these functions in New Relic Alerts, assign an Alerts add-on manager role.

Admin and manager capabilities for Alerts include:

APM permissions

Here is a summary of Admin and Add-on manager capabilities with New Relic APM. To allow a User or Restricted User to execute any of these functions in New Relic APM, assign an APM add-on manager role.

Admin and manager capabilities for APM include:

Browser permissions

Here is a summary of Admin and Add-on manager capabilities with New Relic Browser. To allow a User or Restricted User to execute any of these functions in New Relic Browser, assign a Browser add-on manager role.

Admin and manager capabilities for Browser include:

Infrastructure permissions

Here is a summary of Admin and Add-on manager capabilities with New Relic Infrastructure. To allow a User or Restricted User to execute any of these functions in New Relic Infrastructure, assign an Infrastructure manager role.

Admin and manager capabilities for Infrastructure include:

Insights permissions

Here is a summary of Admin and Add-on manager capabilities with New Relic Insights. To allow a User or Restricted User to execute any of these functions in New Relic Insights, assign an Insights manager role.

New Relic Insights includes permission levels to share your Insights dashboards with others.

Admin and manager capabilities for Insights include:

  • Create, edit, or delete your own Insights dashboards, or other users' dashboards set to Editable by others in my account.
  • Add or delete charts on your own dashboard, or on other users' dashboards set to Editable by other in my account.
  • Create, view, modify, or delete Query API keys or Insert API keys.

Mobile permissions

Here is a summary of Admin and Add-on manager capabilities with New Relic Mobile. To allow a User or Restricted User to execute any of these functions in New Relic Mobile, assign a Mobile manager role.

Admin and manager capabilities for Mobile include:

  • Delete a mobile application from New Relic.
  • Install New Relic Mobile for Android or iOS.

Synthetics permissions

New Relic Synthetics allows users to access all Synthetics features, unless permissions have been enabled. To add fine-grained permissions, you can enable the optional permissions system. Only Admins, Owner, or Synthetics add-on managers can alter these permissions.

Without the enabled permissions system, all users can access all features in Synthetics.

For more help

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