Add and update users

Any individual associated with your New Relic account can view the list of users. However, you must be the account Owner or an Admin for your New Relic account to add, change, and delete user roles.

View account users

View all New Relic account roles from the Users and Roles page
> Account settings > Users and roles > Users: view all users tied to your New Relic account, along with their base role and last date of activity. You must be the account's Owner or Admin to add, change, or delete users and permissions. Users and Restricted Users can view but not change individuals and roles for their New Relic account.

Any individual associated with the account can view the list of users.

For a summary of role permissions for your New Relic account, see Account permissions.

  1. To view the list of individuals assigned to your account and their roles: From rpm.newrelic.com, select (account dropdown) > Account settings > Users and roles > Users.

  2. To sort the user list by name, email, job title, or role: From the Active users list, select the column title.

View pending SAML-SSO users

New Relic accounts with SAML Single Sign On (SSO) may have a list of Pending users. These are individuals who have been added to the SAML-enabled account but have not yet confirmed.

Add a new user

Owner or Admins

To add a new user to your New Relic account:

  1. From rpm.newrelic.com, select (account dropdown) > Account settings > Users and roles > Users.
  2. In the upper right corner, click plus-circle New user.
  3. Enter the appropriate name and email address.
  4. Select their base role as either Admin, User, or Restricted.
  5. Select Add user.

Update account roles

Owner or Admins

To update a person's role and capabilities:

  1. From rpm.newrelic.com, select (account dropdown) > Account settings > Users and roles > Users.
  2. Click on the name of the person you would like to update.
  3. Under Roles and capabilities, select their base role as either Admin, User, or Restricted.

To change account ownership, see Change the account owner.

Delete a user

Owner or Admins

To remove a user from your New Relic account:

  1. From rpm.newrelic.com, select (account dropdown) > Account settings > Users and roles > Users.
  2. Click on the name of the person you would like to update.
  3. Click trash-o Delete User.

Change the account Owner

Owner

There can only be one account Owner at any time, and only the current account Owner can change this role. If the current Owner is unable to change the role (for example, that person no longer is with your organization), contact your New Relic account representative, or get support at support.newrelic.com.

For more help

Additional documentation resources include:

If you need additional help, get support at support.newrelic.com.