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AWS Connect monitoring integration

New Relic infrastructure integrations include an integration for reporting your AWS Connect data to New Relic. Here we explain how to activate the integration and what data it collects.

Activate integration

To enable this integration follow standard procedures to Connect AWS services to New Relic.

Configuration and polling

You can change the polling frequency and filter data using configuration options.

Default polling information for the AWS Connect integration:

  • New Relic polling interval: 5 minutes
  • Amazon CloudWatch data interval: 1 minute

Find and use data

To find your integration data, go to one.newrelic.com > Infrastructure > AWS and select an integration.

Data is attached to the following event type:

Entity

Event Type

Provider

ContactFlow

AwsConnectContactFlowSample

AwsConnectContactFlow

Instance

AwsConnectInstanceSample

AwsConnectInstance

Queue

AwsConnectQueueSample

AwsConnectQueue

For more on how to use your data, see Understand and use integration data.

Metric data

This integration collects AWS Connect data for ContactFlow, Instance and Queue.

Connect ContactFlow data

Metric

Unit

Description

callRecordingUploadError

Count

The number of call recordings that failed to upload to the Amazon S3 bucket configured for your instance.

contactFlowErrors

Count

The number of times the error branch for a contact flow was executed.

contactFlowFatalErrors

Count

The number of times a contact flow failed to execute due to a system error.

misconfiguredPhoneNumbers

Count

The number of calls that failed because the phone number is not associated with a contact flow.

publicSigningKeyUsage

Count

The number of times a contact flow security key (public signing key) was used to encrypt customer input in a contact flow.

Connect Instance data

Metric

Unit

Description

callsBreachingConcurrencyQuota

Count

The total number of voice calls that exceeded the concurrent calls quota for the instance.

callsPerInterval

Count

The number of voice calls, both inbound and outbound, received or placed per second in the instance.

concurrentCalls

Count

The number of concurrent active voice calls in the instance.

concurrentCallsPercentage

Percent

The percentage of the concurrent active voice calls service quota used in the instance.

missedCalls

Count

The number of voice calls that were missed by agents during the refresh interval selected

throttledCalls

Count

The number of voice calls that were rejected because the rate of calls per second exceeded the maximum supported quota.

Connect Queue data

Metric

Unit

Description

callBackNotDialableNumber

Count

The number of times a queued callback to a customer could not be dialed because the customer's number is in a country for which outbound calls are not allowed for the instance.

longestQueueWaitTime

Seconds

The longest amount of time, in seconds, that a contact waited in a queue.

queueCapacityExceededError

Count

The number of calls that were rejected because the queue was full.

queueSize

Count

The number of contacts in the queue.

その他のヘルプ

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