• Log inStart now

Core users release transition guide - January 2022

On January 12, 2022, we released a version of our usage-based pricing that added a new user type: the core user (learn benefits).

Who is this resource for?

This resource is a transition guide for New Relic customers who are considering opting in to our newer version of pricing that includes core users and want to learn about the benefits and availability of this release.

If you're already on this pricing version, you're likely looking for our docs on billable user calculation and user types.

Overview of core users release

On January 12, 2022, we released a version of our usage-based pricing model that added a third user type (the core user) and that changed billing calculation rules.

With this release, New Relic has two versions of our usage-based pricing model:

  • Our primary version: this is the version with core users. It's available to new sign-ups and to other eligible organizations.
  • The "without core users" version: organizations on this version can add only basic users and full platform users (not core users). This version will be increasingly deprecated over time. See this version's rules.


Organizations with the core user version have access to a third user type: the core user.

Core users are a good choice for developers who write and ship code but who aren't responsible for managing uptime and reliability for production apps and systems.

As a core user, you get access to the New Relic capabilities that basic users have, plus a curated set of developer-friendly capabilities that help you understand issues related to your code, make data-informed development decisions, and collaborate with engineers throughout your organization. Core users can:

Here's a short video about core users (6:00 minutes):

For more about the benefits of adding core users, see our Core users blog post.

For a detailed comparison of capabilities, see the capabilities table.

This pricing version also changes how billable users are calculated and rules on downgrading users.


The core users release is currently available to:

  • New Relic organizations that were created on or after January 12, 2022.
  • Organizations that existed before that date that meet certain requirements. If it's available to your organization, we'll let you know, either via opt-in messaging in your billing management UI, or from your New Relic account representative.

If your organization has core users or has the ability to add core users, you're on this version. If you don't, you're on the version of pricing without core users. For tips on determining which version you're on, see Pricing versions.

Details about switching to this pricing version

Some New Relic organizations that existed before January 12, 2022, have an option for opting in to the newer core user release via an acceptance form called the "core amendment." For some organizations, this acceptance process is in the UI, found on the Manage your plan UI page. The New Relic user that accepts this amendment from the UI is stating that they're authorized to accept the terms of that amendment for their organization.

Considerations for adjusting users' user type

When you're ready to adjust your users' user type, how you do that depends on which user model your users are on (learn how to determine your user model):

  • Our newer user model
  • Our original user model: Note that if you have multiple accounts, you can't see all users from across all accounts in one place. You must go into each account to see and manage that account's users.

For tips on deciding what user type to make your users, see User types.

Changes to how users are counted

The core user release has changed how billable users are calculated. For details, see Billable user calculations.

Changes to user downgrade rules

The core user release has changed the rules pertaining to downgrading users. For details, see User downgrade rules.

Change to "full user" language

In November of 2021, the “full user” user type was renamed to “full platform user," for all New Relic organizations. For more detail, see Full user language.

Copyright © 2022 New Relic Inc.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.