On our pricing model, the count of billable users is a billing factor.
If you're not yet a New Relic customer and are curious about costs, first see our main pricing page.
If you're an existing New Relic customer and want to understand your billing, see the billing UI. If your organization contains multiple accounts, you must be in the primary reporting account (typically the first account created in your organization) to see all users in your organization.
Billable users are users with a user type of either core user or full platform user. Basic users are free.
Other details about what makes a user billable:
- For users on our newer user model: users are billable at the moment they're added as billable users to a New Relic organization. Even if a billable user has never logged in to New Relic and has a
Pending invitetag in the UI, they're still billable.
- For our primary user billing version: there's a per-month charge for a billable user, and no pro-rating. This means that whether a user is a billable user type for an entire month or for only an hour during that month, it costs the same. Learn more about user calculations.
For how to manage users, see User management.
There are two versions of how we bill for users:
- Primary user billing version. This is our newer version: it bills based on the total number of billable users in a month. This is the version all newly created New Relic organizations have, and is the version your organization probably has.
- Original user billing version. This is our older version, which some organizations still have.
Which version your organization has governs how user billing works and some user downgrade rules. These rules are covered in more detail below.
Not sure which version you're on? Here are some tips:
- On the Plan summary page in the billing UI, if you see
monthly provisioned users, you're on the original version.
- On your invoice, if you see
New Relic One - Pro Usersor
New Relic One - Enterprise Users, you're on the original version. If that includes a user type (like
New Relic - Pro Full Platform Users), you're on the newer version.
Some organizations have access to tiered pricing for billable users. For details on that, see Tiered pricing.
Here are details about our original user billing version: