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Downgrade or cancel New Relic

Depending on your pricing edition and other factors, we offer various options for reducing data ingest, deleting or uninstalling an agent or integration, or downgrading or cancelling your New Relic organization.

Reduce or stop data ingest

If you want to stop reporting some data to New Relic without downgrading or cancelling, you can configure our tools to send less data.

For how to manage data ingest, see Manage your data.

To uninstall agents or integrations, here are some recommended procedures:

Downgrade your edition

There are two options for downgrading your edition, depending on whether you're pay-as-you-go or not:

Delete organization or accounts

If you're seeking to delete one or more accounts in an organization, but keep your organization, contact support.

If you're seeking to delete your New Relic organization entirely, including any and all accounts within it, your organization must meet the following requirements:

  • It has only one account, and one user.
  • It's on our newer pricing model.
    • Most organizations are, but if you're not sure, see Pricing models for how to determine that. If you're on the older pricing model, contact support.
  • It must not have an active paid subscription.

To delete your organization, follow these steps:

  1. From the user menu, click Administration.
  2. Click Access management.
  3. Click Delete organization. If you don't see that option, ensure you've met the requirements above. For additional help, contact support.
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