Downgrade or cancel account/organization

To downgrade a Standard or Pro pay-as-you-go organization:

1. From the user menu, click Manage your plan.
2. Click Plans and pricing.
3. Under the Free pricing option, mouse over Downgrade to free and click the button that appears.
4. On the window that appears, scroll to the bottom and enter a reason for cancellation.
5. Click the box noting that you agree to the terms of service.
6. Click Submit.

If you have a Pro or Enterprise edition with a long-term contract and wish to downgrade, talk to your New Relic account representative.

To cancel your Pro or Enterprise organization, contact your New Relic account representative.

If you've created a New Relic organization that you don't need and haven't yet set up, and if it meets some requirements (below), you can delete that organization:

1. From the user menu, click Administration.
2. Then click Access management.
3. Click Delete organization. If you don't see that option, it's likely because you don't meet the requirements below.

Requirements to be able to delete an organization:

• It has only one account, and one user.
• It must be a free or Standard edition organization, and not Pro or Enterprise.

If you have a pay-as-you-go Pro or Enterprise edition organization and want to cancel, contact your account representative. If you have a billing contract, submit a support ticket to request cancellation.

To prevent your users from signing up for unwanted New Relic accounts, see domain capture.

First consider removing monitoring tools or downgrading. If you still have questions, contact support.