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New Relic account structure

Some tips for understanding New Relic account/user structure:

  • At the top level of New Relic's account hierarchy is the concept of the "organization." A New Relic customer's group of related accounts are considered to be inside a single "New Relic organization."
  • For accounts with New Relic One pricing:
  • New Relic offers you a view of data from across accounts in the same organization. For more details, see Account access.
  • You may have access to multiple New Relic accounts, with multiple associated email addresses. For more on issues related to this, see Account access.
  • Some organizations can have master/sub-account structures.
  • Billing-related usage is calculated at the level of the organization. This can mean that usage data may not display organization-level usage when viewed at a sub-account level.

For more help

If you need more help, check out these support and learning resources:

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