New Relic One pricing and billing

An explanation of how New Relic One pricing works, and how to view and manage billing.

This document explains the New Relic One pricing plan. If you’re on our original pricing plan, see Product-based pricing. Not sure which you're on? See Overview of pricing.

What is the New Relic One pricing plan?

On July 30, 2020, we made available a pricing plan that we call New Relic One pricing. This pricing plan bills based on these factors:

Note that you can have an entirely free Standard tier account with one full user and multiple basic users, provided you're okay with the included data amounts.

Keep reading to learn more about pricing and billing.

View and manage billing and usage

Some ways to view and manage your billing and usage:

  • To view and manage billing settings: click the account dropdown and select Manage your plan.
  • To view billing-related usage: click the account dropdown, select Account settings, and select Usage.
  • To view and manage data ingest and retention: click the account dropdown and select Data management hub.

You can also do in-depth queries of your usage data and set up alerts.

Billing calculation details

Here are some details about how New Relic One pricing plan billing is calculated:

Data usage calculation

One pricing factor is your ingested data. In this context, “ingested” refers to the data actually saved to your account after we apply various data trimming and data transformation rules. In other words, it’s not the size of the raw data sent to New Relic, but the size of the data that actually ends up stored. To view and manage your usage, go to the usage UI.

Other calculation details:

  • In the context of our pricing plan, a GB is defined as 1 billion bytes.
  • Monthly data ingested is rounded down to the nearest integer. For example, if your account uses 100.9 GBs during a month, that’s counted as 100 GBs.
Counting users

One pricing factor is the count of full users.

Some user-related calculation details:

  • The average count of full users is rounded to the nearest integer. For example, if the average full user count at the end of the month is 4.6, an account is considered to have 5 full users for that month.
  • For an account’s first billed month, the count of full users is pro-rated. For example: if you start being charged on the 15th of the month, and you provisioned four full users for the remainder of that month, you will be pro-rated and only charged for 2 users.
  • For organizations that have a master/sub-account structure, the billable users are counted on the main account responsible for payment. This can mean that if you’re viewing or querying your user count when in a sub-account, you won’t see the complete user count for that organization.
  • If you have a combination of users on our older user model and our newer user model (explanation of user model), billable users are determined by unique email address.

For more on users, see Users and roles.

Data retention

See Data retention.

Billing periods

For pay-as-you-go customers, billing occurs at the end of the month (UTC).

When you input your credit card and start to be charged, your end-of-month bill will take into account all activity (billable data usage and users) that occurred since the beginning of that month.

For example: if you input your credit card in the middle of the month, and so far at that point your account has 200 GBs of usage for that month, that 200 GBs counts towards your end-of-month bill.

Usage plan details

There are two New Relic One pricing usage plans:

  • Pay-as-you-go: This plan bills at the end of each month. There are no commitments and you can cancel at any time. For details, see Usage plans.
  • Annual pool of funds: This plan applies to some customers who have subscribed for a year or more. For details, see Usage plans.

For some frequently asked questions, see Pricing FAQs.

Query and alert on usage data

See Query usage data.

Cancel or downgrade

See Downgrade account.

For more help

If you need more help, check out these support and learning resources: