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Login and password issues

This doc contains troubleshooting tips for some common login and password issues.

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Account and data access issues

If you're already logged into New Relic but don't see the accounts or data you expect, see Factors affecting access.

Password solutions

New Relic requires a valid email address and a valid password in order for you to log in and to receive information from New Relic. If you are unable to create your account successfully, or if you have password or other login problems, review these troubleshooting suggestions to try to identify a resolution.

Email solutions

New Relic requires a valid email address and a valid password in order for you to log in and to receive information from New Relic. If you're unable to create your account successfully, or if you have email or other login problems, review these troubleshooting suggestions to try to find a solution.

General system solutions

Some general system problems and solutions:

Mobile device solutions

If you are unable to log in from your mobile device, the new user authentication time frame may have expired. You must complete this process within 20 minutes of receiving New Relic's confirmation message for your mobile device.

To solve this problem, request another confirmation message to be sent to your device. Also, depending on your New Relic account, additional installation or authentication steps may be required for your iOS or Android app account.

Solutions for other situations

Here are suggestions for other unique situations.

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