In your New Relic account settings, you can subscribe and unsubscribe to specific types of emails, and edit other email preferences.
Tip
For alert-related emails, see Alert notifications.
Add New Relic to your email allow list
To ensure you get New Relic emails, you can add the following to your organization's allow list of trusted email sources: noreply@newrelic.com and *@mailer-d.newrelic.com. This helps to:
- Prevent New Relic emails from being trapped in your spam filters.
- Prevent your email from being added to suppression lists.
Change your email address
To change your email address: go to User preferences and click Email.
New Relic user email addresses have to the following restrictions:
- Characters: Must be composed of letters (a-z, A-Z), numbers (0-9), and special characters
(!#$%&'*+/=?^_{|}~-). - Length: Limited to a maximum of 255 characters.
Change your email address as an SSO/SAML user
You can update your email address while authenticated into an SSO/SAML account using one of these methods:
User Management UI
- Navigate to user management.
- Click into your user details.
- Update your email and save.
- Update your email in your identity provider to match exactly.
- Test authentication.
If you get logged out during this process and you're an admin, you can use the one-time SSO bypass to regain access.
NerdGraph API
You can update your email via the NerdGraph API to avoid any risk of being logged out. For bulk updates, see this KCS article on bulk user email updates.
Unsubscribe from emails
New Relic sends two types of emails:
- Marketing emails: those related to new features, special offers, etc.
- Product emails: those related to product information, like performance reports, alerts, billing, etc.
Details on unsubscribing from these email types are below.
Unsubscribe from marketing emails
New Relic marketing emails include an Unsubscribe link. The link directs you to a page where you can control your subscription to different types of messages.
Unsubscribe from product-related emails
There are a few different product-related emails, with different ways to control them:
- Alerts: For how to control -related emails, see Alert notifications.
- weekly report emails: See APM performance reports.
- Reports from : see Crash report emails and Version trend emails.