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Introduction to notifications

Early access

The features described here are early access. You won't be able to use these features if you're not part of the early access program.

For more information on related features, see our docs on Alerts notification channels, Incident Intelligence destinations, and Proactive Detection notifications.

Notifications are a consolidation of the different ways to send notification-events to third-party services, such as Slack, Jira, ServiceNow, and email. You can also use webhooks to send your data to any compatible third-party service.

Integrate with your systems by configuring destinations and message templates.


Destinations are unique identifiers and connection details for third-party systems. Use destinations to integrate, send notifications and share data between New Relic and your third-party systems.

Message templates

Configure the eventual notification events and map New Relic One data to your third-party services using message-templates.

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