Invoices and receipts

Owner

If the current Owner is unable to update invoice information (for example, that person no longer is with your organization), contact your account representative at New Relic to change the account Owner, or get support at support.newrelic.com.

New Relic sends invoices and receipts to the Billing contact identified in the New Relic user interface. From the Billing page, you can request invoices for credit card payments, view invoices and receipts, and change billing contact information.

Enable or disable invoices

Owner

To turn invoice emails on or off:

  1. From rpm.newrelic.com, select (account dropdown) > Account settings > Account > Billing.
  2. Select the Update billing info link.
  3. From Billing contact, add or change the Email or CC Email.
  4. From Email settings, select the I would like to receive invoices for credit card payments checkbox.
  5. Select Update billing info.

View invoices and receipts

Owner

The Billing history in the New Relic user interface includes the date, payment method, amount, status, and links to individual invoice IDs and receipts. To view invoices and receipts:

  1. From rpm.newrelic.com, select (account dropdown) > Account settings > Account > Billing.
  2. From Billing history, select any link from the Invoice column or the Receipt column.

Update billing and invoice information

Owner

The Billing page includes optional information about the billing contact, including name, credit card email addresses, phone, billing address, postal code that New Relic uses to apply taxes, and purchase order number. To add or change this information:

  1. From rpm.newrelic.com, select (account dropdown) > Account settings > Account > Billing.
  2. Select Update billing info.
  3. Add or change billing information as needed.
  4. Select Update billing info.

For more help

Additional documentation resources include:

If you need additional help, get support at support.newrelic.com.