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Switch to new pricing plan and new user model

New Relic has recently implemented a new pricing model and user structure (read an overview of changes). Our new models have many benefits: simpler billing, ability to add free users, simplicity of managing users, and more.

If you're on our original pricing plan or if your users are on our original user model, this doc will explain how you can move to the new models.

How free accounts switch

Have a free account? You currently have access to all of New Relic One. However, if you’d like to take advantage of the new pricing and user models, please sign up for a new account. Learn what you get for free.

How paying accounts migrate users to new model

If your users are on our original user model, you may have the ability to migrate your users. Some organizations cannot yet do this.

How paying accounts switch to new pricing

If you're a paying account on our original pricing plan, you may only switch to New Relic One pricing if one of these is true:

  • You're on month-to-month billing.
  • You're within 60 days of your subscription renewal.

If one of those is true, you may have access to a self-serve pricing migration in the UI. To use that UI:

  1. To find the UI option: from the account dropdown, click Manage your plan and then click Plans and pricing (direct link). If you don't see an Unlock full platform access UI, contact your account representative or ask a question in the Explorers Hub.
  2. Consider the new billing factors. The New Relic One pricing plan bills on data ingest and the number of full users. This means that you'll likely want to downgrade some of your full users to basic users. Keep reading to learn more about these considerations and ensure you won't run into billing surprises.

Downgrading full users to basic users

For New Relic One pricing, your count of full users is one factor in billing.

For organizations on our original pricing plan, by default all users are full users, because full user count isn't a billing factor for that plan. So before you switch to the new pricing, you'll want to ensure that your users have the user type you want. To learn more about determining whether a user should be basic or full, see User type.

Ideally you should update your users before switching to the new pricing. But full user count is prorated, so if you update user type soon after switching to new pricing, billing impact will be minimal.

How you'll review and update your users will differ depending on what user model you're on. If you're on our original pricing plan, you're likely also on our original user model, but if you're not sure which you are on, see Overview of user model:

Understand data ingest

Your data ingest is one factor in New Relic One pricing. To better understand your data ingest, here are some tips:

  • From the account dropdown, click Manage your data, then click Data ingestion. This page gives you an overview of your current data ingestion over the last 30 days.
  • If you want to see a view over a long time, go to the time picker on the right side of the page, where it says Since 30 days ago and select a different time range.
  • To see more detail about ingest, scroll down on the data ingestion UI page to see an ingest breakdown.
  • We currently don't offer the ability to drill down into every type of data ingest. To do more in-depth analysis, use NRQL queries. Here's a query example of breaking down Metric data by top 10 metric names. Note that some metrics are not data ingest metrics and are not billable. To run different analyses, you might also try faceting by appName or Host.
    FROM Metric SELECT bytecountestimate()/10e8 as 'GB Estimate'
    FACET metricName LIMIT 10 TIMESERIES 1 day
    For more usage-related NRQL queries, see Usage queries and alerts.
  • We also have a catalog of open source New Relic One apps. One of these apps is Quickstarts, which lets you deploy pre-built dashboards. One of the dashboards gives you a visualization of your data ingest.

For more help

If you need more help, check out these support and learning resources:

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