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Switch to our newer usage-based pricing model


This doc references our original product-based pricing model. For more about pricing changes, see Overview of our pricing models.

Some of our older customers may not have had an opportunity to update their pricing model yet and are still on our original pricing model. Our newer pricing model, sometimes referred to as the New Relic One pricing model, is much simpler and offers many benefits compared to our original pricing model (learn more). This doc explains the options available for switching to the newer pricing model.

How free accounts switch

Using New Relic for free on our original pricing model? You currently have access to a wide range of New Relic features. We currently don't have a way to convert free, non-paying customer accounts to the new pricing model. So to get on the newer pricing model, and take advantage of the those benefits, you'll need to sign up for a new account.

Learn what you get for free on the new pricing model.

How paying accounts switch to new pricing

If your organization is on our original pricing model and you are paying us, you can only switch to our newer usage-based pricing if one of these is true:

  • You're on month-to-month billing.
  • You're within 60 days of your subscription renewal.

If one of those is true, you might have access to a self-serve pricing migration in the UI. To use that UI:

  1. To find the UI option: from the user menu, click Manage your plan and then click Plans and pricing (direct link). If you don't see an Unlock full platform access UI, contact your account representative or ask a question in the Support Forum.
  2. Consider the new billing factors. Our usage-based pricing model bills on data ingest and the number of billable users. This means that you'll likely want to downgrade some of your users to be basic users. Keep reading to learn more about these considerations and ensure you won't run into billing surprises.

Downgrading users

For organizations on our usage-based pricing model, the count of core users and full platform users is a billing factor.

For organizations on our original pricing model, by default all users are full platform users, because user count isn't a billing factor for that model. So before you switch to our newer pricing model, you'll want to ensure that your users have the user types you want. To learn more about determining user type, see User type. Ideally, you'll want to update your users before switching to the new pricing.

How you'll review and update your users will differ depending on what user model you're on. If you're on our original pricing model, you're likely also on our original user model, but if you're not sure which you are on, see Overview of user model:

Understand data ingest

For our newer pricing model, data ingest is one billing factor. To better understand your data ingest, here are some tips:

  • Use our data ingest cost estimator.
  • Go to the data ingest UI: from the user menu, click Manage your data, then click Data ingestion.
  • To do more in-depth analysis than the UI provides, use NRQL queries of your usage. Here's an example of breaking down Metric data by the top 10 metric names. Note that some metrics are not data ingest metrics and are not billable. To run different analyses, you might also try faceting by appName or Host.
    FROM Metric SELECT bytecountestimate()/10e8 as 'GB Estimate'
    FACET metricName LIMIT 10 TIMESERIES 1 day
    For more queries, see Usage queries. For more about bytecountestimate(), see Byte count estimate.
  • One of our open source New Relic apps is the Data ingestion breakdown app.

Migrate users to new user model

If your users are on our original user model, you may have the ability to migrate your users.

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