Change credit card or payment method

Owner

If the current Owner no longer is with your organization, contact your account representative at New Relic to change the account Owner, or get support at support.newrelic.com.

For paid subscriptions, the vast majority of New Relic customers opt for the convenience of regular, automatic credit card payments. New Relic accepts VISA, MasterCard and American Express.

Maintain credit card information

Owner

To view, add, or change your New Relic account's credit card information, including cardholder's name, type of credit card, number, card verification value (CVV), and expiration date:

  1. From the New Relic menu bar, select (account dropdown) > Account settings > Account > Billing.
  2. Select the Update credit card link.
  3. Add or change credit card information as needed.
  4. Agree to New Relic's Terms of Service and Supplemental Payment Terms as appropriate.
  5. Select Update credit card.

Receive credit card or invoice notifications

Owner

You can request New Relic to send an email notification when applying a credit card charge or sending an invoice for your account. To enable or disable these billing email notifications:

  1. From the New Relic menu bar, select (account dropdown) > Account settings > Account > Billing.
  2. Select the Update optional billing info link.
  3. From Billing contact, add or change the Email or CC Email.
  4. From Email settings, select the I would like to receive invoices for credit card payments checkbox.
  5. Select Update billing info.

If the credit card or invoice payment method fails, New Relic automatically emails the Owner and every Admin for the account.

Identify credit card email addresses

Owner

New Relic uses the account email address to send credit card payment information, including invoices and receipts. To identify additional email addresses where New Relic sends a copy of credit card payment notifications:

  1. From the New Relic menu bar, select (account dropdown) > Account settings > Account > Billing.
  2. Select the Update optional billing info link.
  3. From Billing contact, type one or more email addresses, separated by commas, as the Billing CC Email.
  4. Select Update billing info.

If used, the Billing CC Email also appears in the Account information section on the right side of the Account settings > Account > Summary page. To edit the Billing CC Email directly from here, select the pencil [pencil icon] icon.

Request other payment options

Owner

Some large organizations prefer to receive an invoice and pay via alternate methods, such as electronic funds transfer (EFT), automated clearing house (ACH), or wire transfer. To inquire about subscription pricing and payment methods, contact your account representative at New Relic, or contact New Relic's Billing Department.

International customers: To arrange payment for accounts located outside the United States, contact New Relic's Billing Department.

For more help

Additional documentation resources include:

If you need additional help, get support at support.newrelic.com.