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User management UI and common tasks

New user model

This doc is about managing users who are on our newer user model.

This doc explains how to find and use the user management UI and how to do some common user management tasks.

User management UI

To find your New Relic organization's user management options: From the user menu, select Administration. Here are the user management-related UI pages you can find there:

  • User management (link to UI): Use this to add users, update user type, manage what groups a user is assigned, and approve user upgrade requests.
  • Access management (link to UI): Use this UI to view, create, and manage groups and roles. To set up SAML SSO and SCIM provisioning, use the authentication domain UI.
  • Domain capture: use domain capture to route users into the right place when they attempt to sign up for New Relic. Learn more about domain capture.
  • API keys: use the API keys UI to view and manage your users' API keys.

For tips on managing users, see Common tasks and our User management videos.


The easiest way to see what your user management permissions are is to go to the user management UI and see what you have access to.

Some user management requirements and restrictions:

  • This doc explains how to manage users on our newer user model.
  • To add and edit groups and roles, your organization must have Pro or Enterprise edition.
  • Permissions-related requirements:
    • Requires a user type of core user or full platform user.
    • Most user management capabilities require the organization- and authentication domain-related administration settings.
  • To avoid configuration conflicts, try to ensure that only one person in your organization is managing users at a time.

User management UI

Here's a screenshot of the User management UI. We'll explain the column headers below.

  • Name: The user's name.
  • Email: The user's email address. Some notes on messages you may see present:
    • Pending: This user is added to New Relic but hasn't yet logged in for the first time. Note that even in the Pending state, users are still considered provisioned: this means if they have a billable user type they are billable.
    • Pending invite approval icon This icon indicates Pending invite approval. These users are not yet billable. For more on how inviting teammates works, see Add users.
  • Type: The user's user type.
  • Groups: The groups that a user belongs to.
  • Last active: The last date a user was logged into New Relic. It does not track API activity performed with a user's user key. Last active can be useful for deciding to downgrade a user to a lower user type.
  • ID: A user's New Relic-assigned ID.

Tips on common user management tasks

Here are some user management tasks you might want to do:

Use our API

To use our API to manage accounts and users, see our NerdGraph tutorials.

Track changes

To see an audit log of changes to your account, including user management actions, you can query the NrAuditEvent.

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