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User management UI and common tasks

New user model

This doc is about managing users who are on our New Relic One user model.

This doc explains how to find and use the user management UI and how to do some common user management tasks.

User management UI

For users on the New Relic One user model, to find your user management options: From the account dropdown, select Administration. There are two user management UI pages there:

  • User management: Use this to add users, update user type, manage what groups a user is assigned, and approve user upgrade requests.
  • Organization and access: Use this UI to create and manage groups, roles, and access grants. Use the authentication domain UI to set up SAML SSO and SCIM provisioning.

Want to see videos of the user management UI in action? See our user management videos.


If you can't see these UI pages, it may be because you're on our original user model or because you don't have a required role.


The easiest way to see what your user management permissions are is to go to the user management UI and see what you have access to.

Some user management requirements and restrictions:

  • This doc is about managing users on the New Relic One user model.
  • To manage groups, roles, and access grants, your organization must be Pro or Enterprise edition.
  • Permissions-related requirements:
  • To avoid configuration conflicts, try to ensure that only one person in your organization is managing users at a time.
  • A New Relic user is prohibited from sharing their login with other people. A New Relic user can have a maximum of either three concurrent active sessions, or three unique IP addresses in use at any given time.

Common user management tasks

New Relic One organization and access UI

In the Organization and access UI, you can create access grants, custom groups, custom roles, and configure an authentication domain.

Here are some example user management procedures:

Use our API

To use our API to manage accounts and users, see our NerdGraph tutorials.

Track changes

To see an audit log of changes to your account, including user management actions, you can query the NrAuditEvent.

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