There are several factors that can affect your access to a New Relic feature, or New Relic data.
User-related settings can impact what features or data you have access to. Potential factors that can affect access include:
- Your user type (basic, core, or full platform).
- Your assigned roles. How your user roles and permissions work depends on which user model you're on:
- Too many simultaneous logins. A New Relic user can have a maximum of either three concurrent active sessions, or three unique IP addresses in use at any given time.
If you think your user permissions are preventing you from accessing something, talk to your New Relic administrators.
If you're having trouble finding an account, here are some causes and solutions:
- If your organization has multiple accounts and you have access to those accounts, you will see an account switcher at the top left of most New Relic UI pages that will let you switch between accounts.
- If you're logged into New Relic but can't find an account or its data, it may be for one of these reasons:
- You may need to be added to that account. How you do this will depend on your user model: Original user model | New Relic One user model.
- You may have more than one New Relic login associated with the same email address. If you think this may be the case, log out and log back in. When you input your email address, the login UI notes if you have multiple user records and gives you an option for verifying your email to see all available accounts when you log in. Other details about multiple logins:
We have two pricing models available, and this can impact feature availability. Pricing plans:
- Our New Relic One pricing model: This newer pricing model gives users broad cross-platform access. For this pricing model, the main factors affecting access are your organization's edition and a user's permissions.
- Our original product-based pricing model: This plan separates our offerings by product. If you’re on this plan, access to some features may depend on the products you pay for.
We also have several pricing editions: Standard, Pro, and Enterprise.
Learn more about our pricing models.
Some of our solutions enable functionality that isn’t available to all users, like:
- Additional UI components, and
- Data available for querying
If you are missing data that you expect to see, see Missing data.
Different types of New Relic data have different data retention periods. Once data has passed a given data retention point, it may be deleted or be aggregated for longer term storage. For details, see Data retention.