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Factors affecting access to features and data

There are several factors that can affect your access to a New Relic feature, or New Relic data.

User permissions

User-related settings can impact what features or data you have access to. Potential factors that can affect access include:

  • Your user type (basic, core, or full platform).
  • Your assigned roles. How your user roles and permissions work depends on which user model you're on:
  • Too many simultaneous logins. A New Relic user can have a maximum of either three concurrent active sessions, or three unique IP addresses in use at any given time.

If you think your user permissions are preventing you from accessing something, talk to your New Relic administrators.

Account access

If you're having trouble finding an account, here are some causes and solutions:

  • If your organization has multiple accounts and you have access to those accounts, you will see an account switcher at the top left of most New Relic UI pages that will let you switch between accounts.
  • If you're logged into New Relic but can't find an account or its data, it may be for one of these reasons:

Related docs:

Billing-related factors

We have two pricing models available, and this can impact feature availability. Pricing plans:

  • Our New Relic One pricing model: This newer pricing model gives users broad cross-platform access. For this pricing model, the main factors affecting access are your organization's edition and a user's permissions.
  • Our original product-based pricing model: This plan separates our offerings by product. If you’re on this plan, access to some features may depend on the products you pay for.

We also have several pricing editions: Standard, Pro, and Enterprise.

Learn more about our pricing models.

The entities being monitored

Some of our solutions enable functionality that isn’t available to all users, like:

  • Additional UI components, and
  • Data available for querying

For example, enabling distributed tracing results in you seeing trace data in the UI and in having trace data available for querying.

If you are missing data that you expect to see, see Missing data.

Data retention

Different types of New Relic data have different data retention periods. Once data has passed a given data retention point, it may be deleted or be aggregated for longer term storage. For details, see Data retention.

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