Eligibility guidelines for Observability for Good

This document provides New Relic's Observability for Good program eligibility guidelines for nonprofit, charitable, and NGO organizations.


Many global nonprofit, charity and NGO organizations are eligible for Observability for Good if the organization has a recognized legal status in their respective country equal to 501(c)(3) status under the United States Internal Revenue Code, with certain exceptions. In addition, all organizations must be verified by TechSoup or the local TechSoup partner.

Examples of ineligible organizations include, but are not limited to:

Ineligible nonprofits Comments
Higher education institutions Private nonprofit and public higher education institutions do not qualify. This includes:
  • Universities
  • Colleges
  • Trade schools
Primary and secondary schools (public and private)

Primary and secondary schools do not qualify. This includes, but is not limited to:

  • K-12 public school districts
  • Individual K-12 public schools within a state or federally funded school district
  • Standalone K-12 charter schools
  • K-12 Knowledge is Power Program (KiPP) schools
  • Other K-12 schools that are not part of a state or federally funded school district
Healthcare organizations providing patient care

This includes hospitals, hospital auxiliaries, healthcare systems, and related health services organizations, such as:

  • Nursing or convalescent homes
  • Care and housing for the aged
  • Pregnancy centers

Free clinics may qualify.

Professional, commerce, mutual, and trade organizations

This includes organizations such as:

  • Credit Unions
  • Regulation of business
  • Industry trade shows
  • Professional athletic leagues
  • Tourist bureaus
Employee or membership benefit organizations

This includes organizations such as:

  • Fraternal Beneficiary societies
  • Associations of employees
  • Employee or member welfare associations
  • Pension and retirement benefits

Organizations focusing on the improvement of working conditions may qualify.

Legislative or political organizations and advocacy groups Organizations focused on nonpartisan voter education may qualify.
Organizations within countries sanctioned by the US This includes organizations within any sanctioned countries included on the US Department of Treasury's Office of Foreign Assets control list , which is updated periodically.

Additional requirements

In order to participate, approved organizations must also:

  • Submit an application through newrelic.org/signup.
  • Complete the eligibility validation process through TechSoup.

    Learn about TechSoups local NGO definitions.

  • Accept New Relic's standard terms of service.
  • Be a direct customer of New Relic and have a direct billing relationship with New Relic.

Signup procedures

To learn more or to sign up as a new or existing New Relic customer, go to newrelic.org/signup.

For more help

If you need more help, check out these support and learning resources: