Set or change password

This document contains information on password requirements.

Like any other New Relic product or service, the account and user management tools are designed to protect you and your customers' data privacy. For more information about New Relic's security measures, see our security and privacy documentation, or visit the New Relic security website.

Change your password

New Relic account passwords do not expire. However, users can or change their own password and other personal account information anytime.

To change your password: From the account dropdown in the New Relic UI at rpm.newrelic.com, select User preferences and follow the instructions, making sure you adhere to the password requirements below.

Your password must meet these minimum requirements:

  • 8 to 50 characters in length
  • At least one letter (a-z, A-Z)
  • At least one number (0-9), special character, or space

Special characters allowed include ~ ` ! @ # $ % ^ & * ( ) _ - + = { [ } ] : ; " ' < , > . ? / | \. Spaces are also allowed.

In addition to New Relic's requirements, follow your organization's guidelines for password length, use of upper or lower case letters, numbers, and special characters.

Reset password

If you forgot your own password or need to request a password reset, you can use New Relic's self-service options. However, Owners and Admins cannot reset passwords for other account users. If you need to reset someone else's password, get support at support.newrelic.com, or send an email to account_recovery@newrelic.com.

For more help

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