Overview of July 2020 changes to pricing and account/user structure

On July 30, 2020, we released our New Relic One pricing plan. This document explains:

  • Information about transitioning to the new pricing plan
  • Our pricing plans, and how to tell which one your account uses
  • Our user models, and how to tell which one a user is on

Transition to the new pricing plan

If you want to switch to New Relic One pricing:

  • Have a paid account? Speak to your New Relic account representative.
  • Have a free account? You currently have access to all of New Relic One. However, if you’d like to transition to the new pricing, please sign up for a new account. On sign up, a Standard tier account includes the following for free:
    • One full user with access to Full-Stack Observability
    • 100 GBs of ingested data per month
    • 100M Proactive Detection app transactions and 1,000 Incident Intelligence events per month

To upgrade to Pro or Enterprise, or to learn more about pricing, see New Relic pricing.

Our pricing plans

New Relic accounts are on one of two pricing plans:

  • New Relic One pricing: On July 30, 2020, new accounts are on a simpler pricing plan. For details, see Pricing.
  • Our original product-based pricing plan: this is based on subscriptions to specific products (e.g., APM, Browser, Mobile, Infrastructure). Some accounts will have the option to switch to the newer pricing plan.

To determine which pricing plan you’re on: go to one.newrelic.com, select the account dropdown, and select Manage your plan. If you see billing information about data ingested and the number of billable users, you’re on the new pricing plan.

New Relic One pricing plan - billing UI
If your account is on our newer New Relic One pricing plan, you will see a billing UI like this.

To learn more about how the new pricing works, see New Relic One pricing.

Our user models

We also have a newer user model: the New Relic One user model. "User model” refers to the data structure of a New Relic user and how it interacts with the wider account or organization that it’s in.

Here is how you can understand what users are on which user model:

Some impacts of being on the New Relic One user model:

  • All New Relic accounts in the same billing group are under a top-level organization. Now, organizations will have firmer boundaries and more control over their users.
    • One result of this: When logging in, a user with an email address associated with multiple accounts has an option to choose which one to log in with. The login for users on the original user model is displayed as Original New Relic account.
  • A user’s capabilities are determined by the group they’re assigned to and the roles associated with that group.
  • The New Relic One user model has some limitations, mainly related to admin-level API access. For details, see Limitations.

To determine which user model a user is on:

  • To see which user model you’re on: go to one.newrelic.com, select the account dropdown, and select User preferences. If you see a 7-digit number in the URL, you’re on the original user model. If it's a longer number, you're on the New Relic One user model.
  • If you’re an admin and want to see if you have users on the New Relic One user model: go to one.newrelic.com, select Apps, and select User management, and they will be listed there. If you have users on the original user model, they can be found by going to Account settings, and then clicking Users and roles.
Capability limitations

Below is a list of capability limitations for users on the New Relic One user model. Note that this is related to recent pricing plan changes and that functionality will change in the near future.

Have questions? Talk to your organization’s New Relic admin or your New Relic account representative.

For more help

If you need more help, check out these support and learning resources: