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Non-profits and New Relic

This document provides New Relic's Observability for Good program eligibility guidelines for nonprofit, charitable, and NGO organizations.


Many global nonprofit, charity and NGO organizations are eligible for Observability for Good if the organization has a recognized legal status in their respective country equal to 501(c)(3) status under the United States Internal Revenue Code, with certain exceptions. In addition, all organizations must be verified by our global validation partner Percent

Examples of ineligible organizations include, but are not limited to:

Ineligible nonprofits


Higher education institutions

Private nonprofit and public higher education institutions do not qualify. This includes:

  • Universities
  • Colleges
  • Trade schools

Primary and secondary schools (public and private)

Primary and secondary schools do not qualify. This includes, but is not limited to:

  • K-12 public school districts
  • Individual K-12 public schools within a state or federally funded school district
  • Standalone K-12 charter schools
  • K-12 Knowledge is Power Program (KiPP) schools
  • Other K-12 schools that are not part of a state or federally funded school district

Healthcare organizations providing patient care

This includes hospitals, hospital auxiliaries, healthcare systems, and related health services organizations, such as:

  • Nursing or convalescent homes

  • Care and housing for the aged

  • Pregnancy centers


    Free clinics may qualify.

Professional, commerce, mutual, and trade organizations

This includes organizations such as:

  • Credit Unions
  • Regulation of business
  • Industry trade shows
  • Professional athletic leagues
  • Tourist bureaus

Employee or membership benefit organizations

This includes organizations such as:

  • Fraternal Beneficiary societies

  • Associations of employees

  • Employee or member welfare associations

  • Pension and retirement benefits


    Organizations focusing on the improvement of working conditions may qualify.

Legislative or political organizations and advocacy groups

Organizations focused on nonpartisan voter education may qualify.

Organizations within countries sanctioned by the US

This includes organizations within any sanctioned countries included on the US Department of Treasury's Office of Foreign Assets control list , which is updated periodically.

Additional requirements

In order to participate, approved organizations must also:

  • Submit an application through newrelic.org/signup.
  • Complete the eligibility validation process through our validation partner Percent.
  • Review our validation partners' local NGO definitions at Percent's Local NGO definitions
  • Accept New Relic's standard terms of service.
  • Be a direct customer of New Relic and have a direct billing relationship with New Relic.

Signup procedures

To learn more or to sign up as a new or existing New Relic customer, go to newrelic.org/signup.

Program Benefits

Monthly Benefits

Free Trial

O4G Standard with Data Plus


1 Full

3 Full Platform

Data Ingest

100 GB

1000 GB




  • Our O4G Program with Data Plus includes these features:

    • New Relic standard account (saving $99 per month per user)
    • 1000 gigabytes of free monthly Data Plus ingest
    • 3 full platform users
    • SAML SSO (single sign-on)
    • 10k synthetics checks included every month
    • Extended data retention
    • Up to 10x the max duration per query and 3x the max query limit
    • Advanced logs obfuscation controls
    • Enhanced streaming and historical-data exports
    • New Relic vulnerability management
    • Cloud provider choice
    • You can also access governance, and compliance capabilities, including FedRAMP Moderate and HIPAA eligibility.
  • Our Free and Standard editions are available via online validation and fulfillment and are the best places to start for most nonprofits.


    A payment method on file is required for all accounts using the Observability for Good program.

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