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Non-profits and New Relic

This document provides New Relic's Observability for Good program eligibility guidelines for nonprofit, charitable, and NGO organizations.


Many global nonprofit, charity and NGO organizations are eligible for Observability for Good if the organization has a recognized legal status in their respective country equal to 501(c)(3) status under the United States Internal Revenue Code, with certain exceptions. In addition, all organizations must be verified by TechSoup or the local TechSoup partner.

Examples of ineligible organizations include, but are not limited to:

Ineligible nonprofits


Higher education institutions

Private nonprofit and public higher education institutions do not qualify. This includes:

  • Universities
  • Colleges
  • Trade schools

Primary and secondary schools (public and private)

Primary and secondary schools do not qualify. This includes, but is not limited to:

  • K-12 public school districts
  • Individual K-12 public schools within a state or federally funded school district
  • Standalone K-12 charter schools
  • K-12 Knowledge is Power Program (KiPP) schools
  • Other K-12 schools that are not part of a state or federally funded school district

Healthcare organizations providing patient care

This includes hospitals, hospital auxiliaries, healthcare systems, and related health services organizations, such as:

  • Nursing or convalescent homes

  • Care and housing for the aged

  • Pregnancy centers


    Free clinics may qualify.

Professional, commerce, mutual, and trade organizations

This includes organizations such as:

  • Credit Unions
  • Regulation of business
  • Industry trade shows
  • Professional athletic leagues
  • Tourist bureaus

Employee or membership benefit organizations

This includes organizations such as:

  • Fraternal Beneficiary societies

  • Associations of employees

  • Employee or member welfare associations

  • Pension and retirement benefits


    Organizations focusing on the improvement of working conditions may qualify.

Legislative or political organizations and advocacy groups

Organizations focused on nonpartisan voter education may qualify.

Organizations within countries sanctioned by the US

This includes organizations within any sanctioned countries included on the US Department of Treasury's Office of Foreign Assets control list , which is updated periodically.

Additional requirements

In order to participate, approved organizations must also:

  • Submit an application through newrelic.org/signup.

  • Complete the eligibility validation process through TechSoup.


    Learn about TechSoups local NGO definitions.

  • Accept New Relic's standard terms of service.

  • Be a direct customer of New Relic and have a direct billing relationship with New Relic.

Signup procedures

To learn more or to sign up as a new or existing New Relic customer, go to newrelic.org/signup.

Program Benefits

  • Observability for Good Standard:

    • 4 additional free users per month (+1 free edition user: 5 total)
    • 900 additional gb of data (+100 gb free edition: 1TB total)
  • Observability for Good Pro:

    • 2 free users per month
    • 1 free TB data per month


    A payment method on file is required for accounts using Observability for Good Pro.

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