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Configure SAML with multiple accounts (original user model)


These docs are for setting up SSO for users on our original user model. For SSO for users on New Relic One user model, see Authentication domains.

In the SAML protocol, the entity ID uniquely identifies the service provider (New Relic) to your SAML provider. New Relic's default entity ID is rpm.newrelic.com. This is sufficient if you have only a single SAML-enabled account.

When you configure multiple New Relic accounts with SAML, your SAML provider typically requires each account to have a unique entity ID. If you need to configure multiple accounts with separate SAML identities, use New Relic's custom entity ID feature.


For requirements, including which New Relic users this feature applies to, see Requirements.

Select custom entity IDs

New Relic's custom entity ID feature allows you to enable a unique entity ID for each of your accounts. You can then configure SAML SSO for them as a distinct application with your SAML provider. This allows you to centrally control user authentication to each of your accounts independently.

To select custom entity IDs:

  1. Follow standard procedures to set up SSO.
  2. In addition, from the Entity ID row on the Step 1. Configure page, select Use custom entity ID.


You must use the same entity ID to configure the application's setting with your SAML provider. Some SAML providers require you to create a new application configuration when changing the entity ID.

For more help

If you need more help, check out these support and learning resources:

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