New Relic usage-based pricing model: Frequently asked questions

A: For a high level description of user entitlements for our features, see our pricing page.

For more in-depth information, see New Relic pricing.

A: Yes. See Manage users.

A: If a Customer has paid New Relic during a rolling 12-month period, then Customer’s usage of the Products is covered by the Paid Terms of Service. If a Customer has not paid New Relic during a 12-month period, then Customer’s usage of the Products is covered by the Unpaid Terms of Service.

A: Please see Calculation details.

A: No. For the New Relic usage-based pricing model, you can only have one subscription per organization (group of accounts that share the same billing ID).

A: For additional retention for Events or Logs beyond the Standard Data Retention, contact your New Relic account executive. Note: Minimum requirement for Extended Retention requires an Annual Pool of Funds subscription.

A: Please see this pricing doc for a description of what's included. Customer’s use of the Free Tier shall be governed by the terms and conditions described in the Unpaid Terms of Service. If Customer’s usage exceeds the Free Tier, Customer is fully responsible for fees incurred in excess of the Free Tier as described in the “Pay-as-you-go” program and as described in the Paid Terms of Service.

A: The Free Tier usage will be deducted automatically from the Monthly Product Usage for Pay-as-you-go or Annual pool of funds subscriptions.

A: If your Order is dated before June 1, 2022, then your Order may include something like the following and this is what each portion means:

Note: While New Relic is not using “New Relic One” in our sites, rest assured that your Order is still the same, and you are still on New Relic's usage-based pricing model, your edition has not changed, and there are no changes to the user types.

If your Order is dated on or after June 1, 2022, then your Order may include something like the following and this is what each portion means:

A: We have two options: our original data option (Data), and our Data Plus option. For information, see Data options.

A: For information, see Data options.