New Relic One pricing plan: Frequently asked questions

A: For a high level description of user entitlements for Telemetry Data Platform, Full Stack Observability, and Applied Intelligence, please visit our pricing page.

For more in-depth information, see New Relic One pricing.

A: Yes. See Manage users.

A: If a Customer has paid New Relic during a rolling 12-month period, then Customer’s usage of the Products is covered by the Paid Terms of Service. If a Customer has not paid New Relic during a 12-month period, then Customer’s usage of the Products is covered by the Unpaid Terms of Service.

A: Please see Calculation details.

A: No. For the New Relic One pricing plan, you can only have one subscription per organization (group of accounts that share the same billing ID).

A: For additional retention for Events or Logs beyond the Standard Data Retention, contact your New Relic account executive.

Note: Minimum requirement for Extended Retention is that the Customer must have a Annual Pool of Funds subscription which includes all of the following: Telemetry Data Platform, Full Stack Observability Pro or above. Telemetry Data Platform Pricing is affected.

A: Please see this pricing doc for a description of what's included. Customer’s use of the Free Tier shall be governed by the terms and conditions described in the Unpaid Terms of Service. If Customer’s usage exceeds the Free Tier, Customer is fully responsible for fees incurred in excess of the Free Tier as described in the “Pay-as-you-go” program and as described in the Paid Terms of Service.

A: The Free Tier usage will be deducted automatically from the Monthly Product Usage for Pay-as-you-go or Annual pool of funds subscriptions.