New Relic pricing model: Frequently asked questions
These are some frequently asked questions about the New Relic pricing model that arise for agreement-level language. This is meant to serve as a supplement to the main New Relic pricing docs.
重要
Beginning May 17, 2022, we will no longer refer to our New Relic observability platform as "New Relic One" and have updated our documentation to reflect this change.
This is only a name change; New Relic continues to offer the same value you're used to receiving from the observability platform.
A: If a Customer has paid New Relic during a rolling 12-month period, then Customer’s usage of the Products is covered by the Paid Terms of Service. If a Customer has not paid New Relic during a 12-month period, then Customer’s usage of the Products is covered by the Unpaid Terms of Service.
A: No. For the New Relic pricing model, you can only have one subscription per organization (group of accounts that share the same billing ID).
A: For additional retention for Events or Logs beyond the Standard Data Retention, contact your New Relic account executive. Note: Minimum requirement for Extended Retention requires an Annual Pool of Funds subscription.
A: Please see this pricing doc for a description of what's included. Customer’s use of the Free Tier shall be governed by the terms and conditions described in the Unpaid Terms of Service. If Customer’s usage exceeds the Free Tier, Customer is fully responsible for fees incurred in excess of the Free Tier as described in the “Pay-as-you-go” program and as described in the Paid Terms of Service.
A: The Free Tier usage will be deducted automatically from the Monthly Product Usage for Pay-as-you-go or Annual pool of funds subscriptions.