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Troubleshoot Pathpoint using special filters

Pathpoint allows you to execute different troubleshooting tasks using our synthetic monitors. You can run these tasks in the background so you can proactively identify and resolve issues before they have a significant impact on your customer experience.

You'll learn to troubleshoot your Pathpoint using:

  • Canary filter
  • Flame filter
  • Drop filter

Canary filter

The Canary filter is a highly effective tool for troubleshooting your Pathpoint implementation. When activated, it limits Pathpoint's calculations to only the steps that are manually activated, allowing you to pinpoint and understand the specific operation of a particular step.

This feature can be especially helpful when troubleshooting issues with a specific step, during code deployment or system maintenance, when you need to narrow your view.

On this Pathpoint, you can see all the different steps that are active right now. To troubleshoot this Pathpoint, you can turn off all active steps and then enable them one by one, while also turning on the Canary filter. This approach helps to isolate any problematic steps or touchpoints in the customer journey, allowing for targeted debugging and optimization.

To activate the filter:

Click on the Canary Symbol Icon located on the top right part of the Pathpoint window.

In the window that appears, click Continue to activate this filter.

Once the filter is active, it changes its color to yellow. Now, you can click on any of the steps you want to troubleshoot.


Enabling a step also enables the corresponding touchpoints tied to the step.

Flame filter

The Flame filter highlights the most problematic steps and touchpoints with a configurable time window and percentile threshold. When using this filter, you see the worst-performing touchpoints highlighted in red, making it easy to identify the areas that require attention. For example, the filter can help you identify touchpoints that are not meeting the threshold percentage set in the tuning.

This is very useful in situations where things look okay now, but might have had a pattern of errors or latency in the recent past.

Before you use this special Pathpoint filter, you must enable the Flame filter background script.

Enable Flame filter background script

To enable this script:

From your New Relic account, navigate to Apps > Pathpoint. Click on the Three lines in the upper left.

Select Credentials and general configuration.

On the Credentials and general configuration window, you see a few options asking you to input an ingest license key, and a user key and options to Enable Pathpoint logging and Enable Flame filter background script.

Fill in the fields and select the checkboxes. Then, click Save/Update.

This takes you back to main Pathpoint window.

From the main Pathpoint screen, click Three lines.

Click Credentials and general configuration.

Finally, click Install/Update Job.

Now, both Pathpoint logging, and Flame filter background script are enabled.

Once you've enabled the Flame filter background script, you can activate the Flame filter and start troubleshooting your Pathpoint.

To activate the Flame filter:

Click on the flame symbol located on the upper right of the Pathpoint window.

In the window that appears, click Continue to activate this filter.

Once it's active, the flame filter changes its color and highlights the problematic touchpoints in red.

Drop filter

The Drop filter calculates the order or transaction loss by stage, including the monetary value of these losses based on the values set in the tuning. This filter also enables you to identify the specific steps in the customer journey that are causing these drops.

To activate it:

Click on the tear drop Icon in the upper right of the Pathpoint window.

Once activated, the filter changes its color to black. Now, you see dollar amount on top of the corresponding step, if at least one of your Steps has a touchpoint of the Drop(DRP) kind.

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