No data appears (AWS integrations)

Problem

You installed the New Relic Infrastructure agent and then connected your Amazon account to it. After waiting a few minutes, you still do not see data for your Amazon Web Service (AWS) integrations in the New Relic Infrastructure UI or in New Relic Insights.

Solution

If you don't see data after waiting for at least 10 minutes, try these troubleshooting suggestions:

  1. Make sure that the New Relic Infrastructure agent is installed and running properly. You need to install the Infrastructure agent first, and then connect to your AWS account.

    If you see attribute names, but no data, at Infrastructure > Events or at Infrastructure > Settings > Agents, you might not have installed the Infrastructure agent.

  2. Correct any errors that you see in the Account status dashboards. Go to Infrastructure > Amazon web services and select the Account status dashboard for each of your accounts.

    If you see errors reporting, go to the AWS IAM console and make sure the settings for your AWS ARN match the following:

    Setting Value
    Account ID 754728514883
    External ID your New Relic account ID
    Policy ReadOnlyAccess
  3. Make sure that you are looking in the right place in New Relic Insights for your data. You can find all integration data in New Relic Insights at Data explorer > Events, not in the Metrics data explorer.

For more help

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