You installed the New Relic Infrastructure agent and then connected your Amazon account to it. After waiting a few minutes, you still do not see data for your Amazon Web Service (AWS) integrations in the New Relic Infrastructure UI or in New Relic Insights.
If you don't see data after waiting for at least 10 minutes, try these troubleshooting suggestions:
- Make sure that the New Relic Infrastructure agent is installed and running properly. You need to install the Infrastructure agent first, and then connect to your AWS account.
- Correct any errors that you see in the Account status dashboards. Go to Infrastructure > Amazon web services and select the Account status dashboard for each of your accounts.
If you see Role errors or Permission errors reporting, refer to Integrations and managed policies, and check that you've granted New Relic the required permissions to read the relevant data from your account.
If you see other errors reporting, go to the AWS IAM console and make sure the settings for your AWS ARN match the following:
Setting Value Account ID
External ID your New Relic account ID Policy
- Make sure that you are looking in the right place in New Relic Insights for your data. You can find all integration data in New Relic Insights at Data explorer > Events, not in the Metrics data explorer.