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No data appears: AWS API polling integrations


You installed the infrastructure agent and then connected your Amazon account to it. After waiting a few minutes, you still do not see data for your AWS integrations in the infrastructure monitoring UI or when querying for the data.


If you don't see data after waiting for at least 10 minutes, try these troubleshooting suggestions:

  1. Make sure that the infrastructure agent is installed and running properly. You need to install the infrastructure agent first, and then connect to your AWS account.


    If you see attribute names, but no data, at one.newrelic.com > All capabilities > Infrastructure > Events or Infrastructure > Settings > Agents, you might not have installed the Infrastructure agent.

  2. Correct any errors that you see in the account status dashboards. Go to one.newrelic.com > All capabilities > Infrastructure > AWS and select the Account status dashboard for each of your accounts.

    If you see Role errors or Permission errors reporting, refer to our integrations and managed policies, and check that you've granted New Relic the required permissions to read the relevant data from your account.

    If you see other errors reporting, go to the AWS IAM console and make sure the settings for your AWS ARN match the following:



    Account ID


    External ID

    your New Relic account ID



  3. Make sure that you are looking in the right place for your data. You can find all integration data in metrics and events.

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