---
title: No data appears: AWS API polling integrations
source: https://docs.newrelic.com/docs/infrastructure/amazon-integrations/troubleshooting/no-data-appears-aws-integrations
---

## Problem

You installed the infrastructure agent and then connected your Amazon account to it. After waiting a few minutes, you still do not see data for your AWS integrations in the infrastructure monitoring UI or when querying for the data.

## Solution

If you don't see data after waiting for at least 10 minutes, try these troubleshooting suggestions:

1.  Make sure that the infrastructure agent is [installed and running properly](https://docs.newrelic.com/docs/infrastructure/new-relic-infrastructure/troubleshooting/no-data-appears-infrastructure). You need to install the infrastructure agent **first**, and then connect to your AWS account.

    > #### 💡 TIP
    >
    > If you see attribute names, but no data, at **[one.newrelic.com > All capabilities](https://one.newrelic.com/all-capabilities) > Infrastructure > Events** or **Infrastructure > Settings > Agents**, you might not have installed the Infrastructure agent.
2.  Correct any errors that you see in the account status dashboards. Go to **[one.newrelic.com > All capabilities](https://one.newrelic.com/all-capabilities) > Infrastructure > AWS** and select the **Account status dashboard** for each of your accounts.

    If you see **Role errors** or **Permission errors** reporting, refer to our [integrations and managed policies](https://docs.newrelic.com/docs/integrations/amazon-integrations/getting-started/integrations-managed-policies), and check that you've granted New Relic the required permissions to read the relevant data from your account.

    If you see other errors reporting, go to the [AWS IAM console](https://console.aws.amazon.com/iam/home?#/roles) and make sure the settings for your AWS ARN match the following:

    | Setting         | Value                                                                                                               |
    | --------------- | ------------------------------------------------------------------------------------------------------------------- |
    | **Account ID**  | `253490767857`                                                                                                      |
    | **External ID** | your New Relic [account ID](https://docs.newrelic.com/docs/accounts-partnerships/accounts/account-setup/account-id) |
    | **Policy**      | `ReadOnlyAccess`                                                                                                    |
3.  Make sure that you are [looking in the right place](https://docs.newrelic.com/docs/infrastructure/integrations-getting-started/getting-started/understand-integration-data-data-types#metric) for your data. You can find all integration data in [metrics and events](https://docs.newrelic.com/docs/query-your-data/explore-query-data/data-explorer/introduction-data-explorer).