Browser data doesn't match other analytics tools

Problem

You see different data in Browser monitoring than other analytics tools you use. Common symptoms include:

Solution

Follow these troubleshooting steps for browser monitoring:

  1. Check whether Browser monitoring is properly installed in all of your application's pages.
  2. If the JavaScript snippets are missing, or if users are unable to send data to New Relic, follow the steps for troubleshooting browser monitoring installation.
  3. If you have a single-page style application and are expecting to see your route changes as views, consider using Browser SPA monitoring, which provides an integrated view of initial page loads and route changes.

If Browser monitoring is working properly, you may be seeing different results because New Relic collects and presents information differently from other analytics tools. For more information about how we collects data, see:

For more help

Additional documentation resources include:

If you need more help, check out these support and learning resources: