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Troubleshoot your browser monitoring installation

Problem

If you have just configured your application with browser monitoring, wait a few minutes for data to appear. If you have already waited a few minutes and you still do not see any data, try these troubleshooting tips. Some of these tips depend on whether you deployed your app by allowing browser monitoring to automatically insert the JavaScript snippet into your APM-monitored app or by inserting the JavaScript snippet yourself.

Tip

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Solution

Recommendation: Before following specific troubleshooting procedures, run the Diagnostics browser checks. Once Diagnostics CLI is downloaded, target the Browser checks by running the command-line options: /nrdiag -browser-url YOUR-WEBSITE-URL -suites browser. The information returned from Diagnostics CLI can be used when communicating with New Relic Support.

If your browser monitoring agent was deployed for an account monitored with an APM agent, see APM deployments. If your browser monitoring agent was deployed using the JavaScript copy/paste method, see Copy/paste deployment. If you are unsure which you have, the Diagnostics tool will return the deployment method.

You can also troubleshoot situations where you are missing only AJAX or session trace data.

Deployment via APM agent

These troubleshooting steps apply to problems when the browser monitoring agent is installed on an app already being monitored by an APM agent:

Deployment via JavaScript copy/paste

These troubleshooting steps apply to problems when New Relic's browser monitoring agent was deployed using the HTML copy/paste method:

For more help

If you need more help, check out these support and learning resources:

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