Recommendation: Before following specific troubleshooting procedures, run the Diagnostics browser checks. Once Diagnostics CLI is downloaded, target the browser checks by running the command-line options:
/nrdiag -browser-url YOUR-WEBSITE-URL -suites browser. The information returned from Diagnostics CLI can be used when communicating with New Relic Support.
These troubleshooting steps apply to problems when the browser monitoring agent is installed on an app already being monitored by an APM agent:
These troubleshooting steps apply to problems when New Relic's browser monitoring agent was deployed using the HTML copy/paste method:
If you need more help, check out these support and learning resources:
- Browse the Explorers Hub to get help from the community and join in discussions.
- Find answers on our sites and learn how to use our support portal.
- Run New Relic Diagnostics, our troubleshooting tool for Linux, Windows, and macOS.
- Review New Relic's data security and licenses documentation.