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Instrumentation for browser monitoring

For standard page load timing, sometimes referred to as real user monitoring (RUM), we measure the overall time to load the entire webpage. Additional monitoring after page load provides details on in-page AJAX calls, JavaScript errors, and other events and interactions.

Our can leverage the New Relic agent to dynamically inject JavaScript into pages as they are built, in order to collect more detailed backend timing information. Browser can also monitor apps with single-page application (SPA) architectures.

Instrumentation to collect browser data

To collect data, browser monitoring uses JavaScript elements pasted or injected into your webpages, typically as part of the HEAD of the page, containing configuration details and essential browser environment instrumentation. Once the page finishes loading, an additional script is downloaded from a CDN server. This additional script processes the collected data and reports it back to New Relic via bam.nr-data.net so that you can see the data in your New Relic account.

The script elements can be injected automatically or via the agent API by an APM agent installed in the backend application, or they can be inserted manually via copy/paste. Both API calls and the copy/paste method allow you to control when and where the script elements are inserted.

We use these methods to collect the page load timing information:

JavaScript placement requirements

Injecting the JavaScript inline in the HEAD is an unusual requirement for a JavaScript library, and different from how third-party scripts are typically included. We require this so that browser provides accurate information without impacting page load performance.

The injected browser JavaScript elements wrap many of the browser's built in APIs to record information about JavaScript errors or callback timings. The unusual placement of the code element is necessary for the following reasons:

  • The inline HEAD placement ensures the instrumentation code is loaded before all other scripts so that wrapping will occur when other libraries are registered.
  • Inline code placement also eliminates the network round trips caused by externally referenced scripts.

Data transmission

For both https and http webpages, we transmit data via https. This summarizes when the data is transmitted to and from the webpage.


New Relic requires support of the SHA256 hash function, which some older operating systems do not support. If an end user lacks SHA256, the browser agent will not connect to New Relic and data will not be sent.

Data transmission


Fetch the agent script

Once following page load via https

Send page load timing data

Once following page load via https

Send page view timing data (PageViewTiming)

Data is sent 10 seconds after the initial page load, and then every 30 seconds afterward.

Send AJAX and JavaScript error data

Once every 10 seconds when there is activity via https

Send session trace data

Every ten seconds when there is activity and a session trace is occurring via https

Send SPA data

At the end of an interaction via https

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