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No data and registry key permission issues

Problem

After generating traffic for your .NET app and waiting five minutes, data still does not appear in the New Relic UI.

Solution

Important

Check with your system administrator before changing permissions.

  1. Ensure the app pool identity has read access to the New Relic registry key located at:

    HKLM\SOFTWARE\New Relic\.NET Agent\
  2. Grant all users on the system access to this registry key, or allow only the app pool identity to access the key.

  3. From the command line, perform an IISRESET.

  4. If updating permissions does not resolve the problem, follow the .NET agent's troubleshooting procedures for missing data.

Tip

To prevent this problem from happening with future installs, uninstall WSM 3.3.5.0. If you do not want to make changes to your registry, uninstall WSM and .NET, then reinstall the latest versions.

Cause

A common reason why data does not appear is because the New Relic .NET agent cannot access its registry keys. You may see registry permission errors in your profiler logs at:

%ALLUSERSPROFILE%\New Relic\.NET Agent\Logs\

For example, you may see:

[Info] ... Logger initialized
[Error] ... Unable to find New Relic Home directory in registry or environment.
[Error] ... An exception was thrown while initializing the profiler.

For more help

If you need more help, check out these support and learning resources:

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