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Introduction to our two user models and our user management docs

New Relic has two user models: an older user model referred to as our original user model and our newer user model, released in July of 2020.

Find the docs you need

The user model you're on affects how you manage your users and their access to roles and accounts (read about the user model differences). We have different sets of docs for the two user models:

Not sure which user model you're on? See Determine user model.

User management UI

For how to use the user management UI:

Not sure which user model you're on? See Determine user model.

Determine your user model

When you log in to New Relic, the user record associated with that login is on either one user model or the other. To determine what user model you're on, from the account dropdown select User preferences. If you see the UI below, you're on our newer user model. If you see a different UI with more content displayed, you're on our original user model (see original user docs).

To determine if you can manage users who are on our newer user model, see Manage users.

The user model is independent of your pricing model. For how user model relates to pricing, see the Pricing and user model table.

User model comparison

When you log in to New Relic, the user record associated with your login is on either one user model or the other. Here's an explanation of the differences between the user models:

  • Newer user model (see docs): this newer, improved user model was released in July 2020. It's the default user model for new New Relic sign ups. Here are the major differences from the original user model:
    • All your accounts and users are contained under a top-level organization. This gives an organization stronger control over managing users and what they can access. One impact of this is that users who work with multiple New Relic organizations may have an email address associated with multiple logins.
    • Users on this model have a different system for managing permissions and account access. Learn about how user access works.
  • Original user model (see docs): some aspects of this older model that are different from our newer model:
    • There wasn't as much organization-level control over users. For example, a New Relic user had the ability to access multiple accounts they'd been granted access to using a single login.
    • Users on the original user model have a different user management system.

To learn more about benefits of the new model, see our blog post about user model changes and an explanation of the new account structure. For impacts and limitations, see Feature impacts.

Requirements for our newer user model

Here are factors governing which organizations have users on the newer model:

  • All New Relic organizations that signed up after July 30, 2020 have users on this model (and also have the newer pricing model).
  • Some older New Relic organizations have had their users migrated to the new model by New Relic or by using the user migration procedure.
  • Some New Relic partners (for example, resellers, managed service providers) have had their users migrated to the new model. (If you're a New Relic organization with users on the original model and you require multi-tenancy, contact your account representative for more information.)

Feature impacts of user model

The new user model offers many benefits. Here are some feature impacts you might like to know about before deciding to switch:

Relation between user model and pricing model

The user model isn't directly related to our two pricing models. For information about how these relate, see Pricing model and user model.

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