Tax information

New Relic applies appropriate taxes to your New Relic account based on your organization's billing location and tax status.

Sales tax

Some jurisdictions require taxes to be collected on Software as a Service (SaaS) products. New Relic complies with such requirements if we maintain a nexus (presence) in the applicable jurisdiction. In accordance with such laws, New Relic will collect and remit sales tax to the appropriate agency. As of February 2013, all customers in those jurisdictions see a sales tax line item in their credit card charges or invoices.

Services sold by New Relic, Inc. in the following territories are currently subject to sales tax:

  • Arizona
  • Chicago, Illinois
  • Connecticut
  • Iowa
  • Massachusetts
  • New York
  • Ohio
  • Pennsylvania
  • Rhode Island
  • South Africa
  • South Carolina
  • Tennessee
  • Texas
  • Utah
  • Washington
  • Washington, DC

View or update tax location

To view or update the country and postal (ZIP) code that we use to apply sales tax:

  1. Go to one.newrelic.com, click the account dropdown, and select Manage your plan.
  2. On the right side, select Billing and invoices, and select Manage billing.

Request sales tax exemption

Some non-profit, educational, and other entities may have tax-exempt status. If your organization meets eligibility requirements, you may apply for New Relic's Nonprofit Program.

For more help

If you need more help, check out these support and learning resources: