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Automated user management: SCIM API

If you want to implement New Relic's automated user management (AUM) and import your users from an identity provider, first read Introduction to AUM to learn about supported identity providers and when you'd want to use our SCIM API, documented below.


If you have an identity provider that has a New Relic app (Azure AD, Okta, and OneLogin), see the guides for those. The SCIM API is meant for organizations that either aren't using those identity providers, or that want to use the SCIM API for additional configuration not available with the apps (for example, managing user type).

Before using our SCIM API, you must first enable SCIM for an authentication domain.

Note that after you set up an integration with the SCIM API, there are next steps to do, including downgrading some users to basic users, and granting user groups access to New Relic accounts.


See the SCIM API tutorial for more specific instructions on using this API.

SCIM service provider

New Relic’s SCIM service provider follows the SCIM 2.0 API as described in RFCs 7643 and 7644. You do not need to implement all aspects of the SCIM 2.0 specification to integrate your user information with New Relic. In fact, the New Relic service provider itself does not implement all aspects of the specification. This document describes the features from the specification available for an integration with New Relic.


Authentication requires a bearer token. This bearer token is specific to your New Relic authentication domain and is displayed when first enabling SCIM for an authentication domain.

Supported resources

The New Relic service provider supports the following SCIM resources: Group , User , Service provider config , Resource type and Schema. Bulk and Search are not supported. For more information on how the RFC describes the resource endpoints, see RFC 7644 SCIM Protocol Specification.


New Relic uses a subset of the available fields in the SCIM core schema. Other SCIM fields are ignored if they are included in incoming requests. The fields used by New Relic are:


SCIM field name



Required. Name of the group.


List of users in the group.


SCIM Field Name



Unique identifier for the user used by your system.


Required. Unique identifier for the user within New Relic’s system. Use the user’s email address.


Last name of the user.


First name of the user.

emails or emails.value

Required. Email address of the user.


Time zone of the user in IANA Time Zone database format, also known as the "Olson" time zone database format (e.g., "America/Los_Angeles").


Required. Boolean indicating whether or not the user should be active or inactive within New Relic.


List of groups to which the user belongs.

New Relic user type (basic vs full) schema

This is an optional schema extension for New Relic-specific user attributes. Currently this provides control only over a user's user type (basic user versus full user). For a tutorial showing how to use this, see the SCIM API tutorial.


SCIM field name



The user's type: 'full user' or 'basic user'.

Supported actions

SCIM provides several options for manipulating groups and users. The New Relic service provider supports the following options.

When configuring, be aware that:

  • Only simple filtering is supported. The eq operator may be used with a basic filter expression. For example, “displayName eq "Example Group 1”. Other operators are not supported.
  • PUT updates do not require that all fields be included. Fields that are not included will not be changed. When doing a PUT, if a required field already has the appropriate value, it is not necessary to include the field.

Supported actions are:

Deviations from the RFC

This section describes areas where the New Relic SCIM service provider deviates from the SCIM protocol RFC 7644. Section numbers refer to RFC section numbers.

Items in this section could change as we work to bring our service provider into full compliance with the RFC.

RFC section name

RFC section number

Deviation description

Creating Resources


  • The meta.location field is not set.


  • The only currently supported operator is eq.
  • Field names are case sensitive.
  • String attributes are compared in a case sensitive manner.
  • Prefixing the field name with the schema is not supported. For example, filter=urn:ietf:params:scim:schemas:core:2.0:User:userName eq "johnsmith" will not work.

/Me Authenticated Subject Alias


  • GET with the /Me resource returns a 404 Not Found.

Service Provider Configuration Endpoints


  • The service provider feature discovery endpoints do not support filtering.

Bearer Token and Cookie Considerations


  • Bearer tokens do not have a set expiration date.

Next steps when you're done

Downgrade users

When your users are provisioned in New Relic, you can see them in the User management UI.

By default, users provisioned via your identity provider start out as full users. If your organization is on New Relic One pricing, these users are billable. To convert users to free basic users, you have two options:

Assign access grants

Once your users are in New Relic, you need to grant them access to specific New Relic accounts, specific groups, and specific roles. Without doing this, your users have no access to New Relic accounts. To learn how to do this, see:

For more help

If you need more help, check out these support and learning resources:

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