New Relic One users and roles

For accounts on our New Relic One pricing plan, this document explains:

This doc is for accounts on our New Relic One pricing plan. If you're on our original product-based pricing plan, see Original user roles. Not sure which you're on? See Overview of pricing and account/user structure.

Manage users

Here are some important user management tips to remember and share with your team members:

  • Basic users, who are free users, can self-serve to become billable full users.
  • A New Relic user can have a maximum of either three concurrent active sessions, or three unique IP addresses in use at any given time.

To manage users: from, select Apps from the top navigation, and then select User management.

User type

For accounts on the New Relic One pricing plan, the user type determines the monitoring and analysis features a user has access to. (Note that this does not control account admin-related permissions; that's determined by the user group.)

User types include:

  • Basic user: These users are free and have access to basic features like setting up reporting of data to New Relic, running queries of your data, making custom charts and dashboards, and setting up alert notifications. These users do not have access to Full-Stack Observability features. For details, see the capability table below.
  • Full user: These users have access to Full-Stack Observability features, including our curated UI experiences for APM, infrastructure monitoring, browser monitoring, mobile monitoring, and synthetic monitors. The Standard pricing tier includes one full user. For details, see the capability table below.

The number of full users is not the only pricing factor: Learn more about pricing.

For details about full user and basic user capabilities, expand this collapser:

Capabilities for full users vs. basic users

Below are some important differences between basic user and full user capabilities. In short, basic users have access to our Telemetry Data Platform and Applied Intelligence (read-only) features, while full users have access to that plus Full-Stack Observability features.

Features Full user Basic user
Full-Stack Observability
(New Relic-built UI experiences)
Application performance monitoring (APM) UI fa-check
Infrastructure monitoring UI fa-check
Digital Experience Monitoring (Browser, Mobile, Synthetics) UI fa-check
Serverless monitoring UI fa-check
Logs in context with other UI experiences fa-check
Synthetics checks fa-check
New Relic Edge with Infinite Tracing (tail-based sampling) fa-check
(Pro and Enterprise)
Subscribe to New Relic One catalog apps fa-check
Applied Intelligence (AI)
Proactive Detection fa-check fa-check
Incident Intelligence fa-check fa-check
Telemetry Data Platform
Data ingest from any source (Metrics, Events, Logs, Traces) fa-check fa-check
Alerts and notifications fa-check fa-check
Interactive query interface fa-check fa-check
Custom charts and dashboards (not New Relic-built) fa-check fa-check
Encryption at rest fa-check fa-check
Standard data retention fa-check fa-check
NerdGraph (GraphQL) API fa-check fa-check
Security and compliance fa-check fa-check
Integrations fa-check fa-check
Data management fa-check fa-check
Logs UI fa-check fa-check
Build custom New Relic One apps fa-check fa-check

User group

When full users (not basic users) are added, there are additional choices related to account administration. For the Standard pricing tier, the two user groups available are:

  • Admin: Adding someone to the Admin group gives them configuration and administrative abilities like adding/editing users, editing account and billing settings, and configuring some settings.
  • User: Adding someone to the User group allows them to use and configure features but not manage users or billing.

Coming soon: Pro and Enterprise tiers include additional admin functionalities and group-related features.

Capability limitations

There are some temporary limitations for users on the newer model, mainly around API access. For details, see Limitations.

Query usage data

See Query usage data.

For more help

If you need more help, check out these support and learning resources: