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No log data appears in the UI

Problem

After enabling log management capabilities in New Relic, no data appears in your Logs UI after about five minutes.

Solution

If no data appears after you send some log payloads and wait about five minutes, try the following:

Logs troubleshooting

Comments

Access to data

See Factors affecting access to features and data.

Compatibility

Make sure you've installed a compatible log forwarder.

Status codes

Check the response status code being returned from the New Relic log collection endpoint. For example, you might see:

HTTP Error 403: Forbidden. Review your license key.

This error means that you're using an invalid security key. New Relic requires a license key to enable log shipping.

An HTTP 202 response indicates success.

Errors

Run a query using the NrIntegrationErrors event to see if any errors are related to logging. For example, look for messages like:

Error unmarshalling message payload

Query Log

Try querying the Log data type in New Relic One:

SELECT * FROM Log

If no data appears in the query builder, then no data will appear in the Logs UI. For more information, see our documentation about data query options in New Relic.

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