After executing the Diagnostics CLI from your terminal, you will see the results for each task as they are completed. Tasks that result in a Warning or Failure status code will log additional details regarding possible issues found during execution, along with troubleshooting suggestions and relevant links to documentation.
The Diagnostics CLI outputs any issues it found with your installation, along with troubleshooting suggestions.
File output
The Diagnostics CLI outputs three files:
Diagnostics output files | Comments |
|---|---|
| A flattened folder structure with one or more config files and any existing New Relic logs. Attach this file to support tickets. This archive also contains a copy of |
| Output of the individual tests. Attach this output to tickets. |
| A list of files found. The |
Result status codes
The Diagnostics CLI returns the following status codes after running:
Status code | Definition |
|---|---|
| Task successfully executed with no issues detected. |
| Task successfully executed. However, possible issues detected. |
| Task failed with issues detected. |
| Task unable to execute. This could be due to a permissions issues. |
| Task was determined irrelevant to detected environment and was not executed. |
For more help
If you need more help, check out these support and learning resources:
- Browse the Explorers Hub to get help from the community and join in discussions.
- Find answers on our sites and learn how to use our support portal.
- Run New Relic Diagnostics, our troubleshooting tool for Linux, Windows, and macOS.
- Review New Relic's data security and licenses documentation.