New Relic Teams

New Relic Teams connects the entities you're monitoring to the teams that own them. By clearly defining ownership, you can accelerate troubleshooting, enhance collaboration, and improve operational efficiency across your entire stack.

How can you use Teams across New Relic?

You can leverage New Relic Teams in a variety of places across the platform. This means Teams is available when you need it to contact owners of specific entities. Here are some examples of how you can leverage the power of Teams:

During an alert event

When you're looking at the Issues page in Alerts > Issues and Activity, you can find the Team information in the Impacted entities section.

While navigating the platform

You can always find the team ownership information in the header of an entity page.

In maps

When you're looking at maps, you can hover over any entities to show Team details. Also, you can click on an entity to open a right pane that includes team details.

In Catalogs

When you're in Catalogs, you can view the Team or Teams assigned to each entity. To navigate to the Teams hub page, click the link.

To narrow the Catalog results, you can also filter by Team. You can save UI changes by creating a Saved View, as explained in the Customize the UI for your team section.

In All Entities

When you're in All Entities, you can filter by Team to narrow the results.

The Team's hub page

The 'Team' hub page is a centralized space for all of your team's essential information. It facilitates collaboration among team members and keeps everyone updated about important developments. In the Overview tab you will find:

• All active issues related to the entities your team owns that have been opened in the last 3 days.
• A summary of your team's Service Levels statuses.
• A summary of your team's Workloads statuses.
• A summary of your team’s Scorecards compliance.
• All error groups (Errors Inbox) of your team.
• The list of team members that make up this team.
• The list of all the important dashboards for easy access by any members of the team.
• Links to documentation, runbooks, and troubleshooting guides relevant to your monitored systems and applications.
• The list of the team's Workflows.
• The list of the team's Alert Policies.

In the Entities tab you will find all the entities your team owns and their health status.

Represent your organizational structure

Team Hierarchies allow you to mirror your actual organization by nesting teams under "Parent" teams. This gives you instant operational clarity, making it easy to see which department is impacted when a specific team’s service triggers an alert.

Why use it?

• Contextual navigation: Easily drill down from a high-level department view to a specific functional squad.
• Operational clarity: Understand exactly which parent organization is impacted when a specific team's service triggers an alert.
• Clean ownership: Better manage entity ownership and contact points across complex, multi-layered organizations.