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Troubleshooting chart errors

When adding charts you may come across error messages depending on your setup. If you do, you can check the descriptions of the errors using the chart below, as well as suggested changes to make to prevent the error from re-occuring.

Error message

Description

External Service 'NRDB' execution resulted in 400 - cause: TIMESERIES step size is larger than the current time window.

The TIMESERIES step size is larger than the selected time window. Modify the step and run the query again.

External Service 'NRDB' execution resulted in 400 - cause: Your query's start time must be before its end time.

The provided startTime of the query must be before the endTime. Modify it and run the query again.

NerdGraphGetAuthorizedAccountsCommand short-circuited and fallback disabled.

Communication failed while we were authorizing the request. Try again in a few minutes.

No application was matched (did you specify appId, appName or entity.guid?)

No entity matched the query. Review the specified appId, appName or entity.guid and run the query again.

NRQL Syntax Error: Error at line 1 position 15, unexpected 'FROM'

FACET and TIMESERIES are not supported on events.

Your query has syntax issues. Review it in the query builder to find the error.

Something went wrong while executing your query.

There was an unexpected error while fetching the data. Try again in a few minutes. If this persists, contact support at https://support.newrelic.com/.

TIMESERIES supports a maximum of 366 buckets

The TIMESERIES bucket size is too low to span all the selected time window. Modify the bucket size and run the query again.

You are not authorized to query account 2022412

You don’t have access to this account. Contact your admin for further assistance.

Your query either timed out or we're under heavy load. Navigate to https://support.newrelic.com/ for further assistance.

NRDB is experiencing heavy loads, which cause intermittent time-outs. Try again in a few minutes.

Validation error on 'nrql': a query must be specified

You need to provide a valid NRQL query. Learn more about our query language.

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