Problem: Invalid license key
The gateway is configured with an invalid license key or one that has been rotated out.
Solution
- Access gateway logs directly to verify the issue. Look for 403 errors from the internal monitoring pipeline and usage exporter, but not for agent data.
- Ensure the license key is valid and correctly configured. Update the key if necessary.
Problem: Cloud rule affecting gateway monitoring data
Metrics produced by the gateway are being unintentionally dropped by a cloud rule.
Solution
- Review usage data from cloud rules to identify any unintended drops.
- Modify cloud rule configuration to exclude gateway metrics from being dropped.
Problem: I'm being rate limited on metrics API
You may have exceeded their request limit against the metrics API, causing subsequent requests from the gateway to fail with 429 response codes.
Solution
- Check for rate limiting events related to the OpenTelemetry metrics API in your account.
- Refer to rate limiting documentation for guidance on managing and adjusting request rates.