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Issues during initial gateway installation

Problem: Insufficient user capabilities

You do not have the necessary permissions associated with Org Product Admin and Organization Manager.

Solution

  • The user will see an error message stating, “You don’t have the required organization-level capabilities to set up the agent authentication.”
  • Engage the admin(s) of your account to be granted a role that includes the necessary capabilities for system identity creation.
  • Refer to user permissions documentation for guidance.

Problem: Outdated Helm chart version

The command line script to install the Helm chart fails because your local version of Helm is outdated.

Solution

  • Update your local Helm installation to the latest version to ensure compatibility with the installation script.
  • Look for error messages indicating the need for a Helm update and follow the instructions to upgrade.
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