Problem: Undeployed change
You're unaware that the rules list shows only active states and has not deployed the change yet.
Solution
- Check the updates page for pending gateway updates to deploy.
- Ensure that you deploy your changes for them to be reflected in the rules list.
Problem: API race condition
Multiple users send requests for gateway updates simultaneously, causing changes to be lost.
Solution
- Contact New Relic support.
- Redo the action that was lost due to the race condition.