No data appears (Logs)

Problem

After enabling New Relic Logs, sending some log payloads, and waiting about five minutes, no data appears in your New Relic Logs UI.

Solution

If no data appears after you send some log payloads and wait about five minutes, try the following:

Logs troubleshooting Comments
Compatibility Make sure you have installed a compatible logging tool.
Status codes

Check the response status code coming from the New Relic collector. For example:

HTTP Error 403: Forbidden. Review your license key.

New Relic requires your license key when you enable your logging tool. An HTTP 202 response indicates success.

Errors

Run a query using the NrIntegrationErrors NRQL event to see if any errors are related to logging. For example, look for messages such as:

Error parsing JSON payload

For more help

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